The tool for customer advocacy and community building
Overall Satisfaction with Influitive
When I came to the organization we were already using Influitive to run our consumer ambassador community, but it didn't have much organization or really a true ROI. Since then. I have taken over the program and done some major upgrades to the user flow. Influitive has given our consumer "super-users" a place where they feel welcome to ask questions and express their love for Keeper. Since then we have launched a business ambassador community and now run a 2-tier program. Our users have given us the feedback that they love to complete challenges, hear company and product announcements first, and be a reference for us to new customers. I love Influitive because it makes it easy to collect reviews, share product updates, and make the users that have been with us for years and years feel special. Influitive is a platform where you can do all of that and more in one place.
Pros
- Customer advocacy.
- Build community.
- Customer marketing.
- Customer retention and upsell.
Cons
- More customization of the hub.
- Increased social proof.
- Increased customer engagement.
- Increased user generated content.
- Increased employee advocacy.
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
Yes
Did implementation of Influitive go as expected?
Yes
Would you buy Influitive again?
Yes
Comments
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