Great place for customer advocacy! Not so much for community.
November 19, 2021
Great place for customer advocacy! Not so much for community.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Customer Advocacy
Overall Satisfaction with Influitive
We used Influitive as our customer advocacy platform. It was primarily run by the Marketing team. We used it to engage with our customers and give them one area to find surveys, education, swag, help articles, etc. Overall, our business solution was looking to engage our customer community in a one-stop-shop.
Pros
- The interface is easy to use.
- Setting up campaigns was fairly easy.
- There were always new features getting released.
Cons
- Better integrations to other tools.
- Duplicating existing campaigns is not super easy.
- More personalization and customization for campaigns.
- Increased customer engagement.
- Increased data collection.
- Improved customer retention.
Our community was originally based out of Slack. As our customer community grew, it was essential that we create a space for the community to prosper. We chose Influitive since it had both the advocacy and community portions built-in together. Slack was not able to host the advocacy program that we wanted.
Do you think Influitive delivers good value for the price?
No
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Influitive go as expected?
I wasn't involved with the implementation phase
Would you buy Influitive again?
No
Comments
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