from a Long-time user
January 22, 2016 from a Long-time user

Neal Hopkin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with

For many years my organization used as its primary CRM. Now we mainly use it in conjunction with Salesforce for it's integrated Power Dialer.
  • provides our sales teams with the ability to efficiently make outbound calls.
  • also provides in-depth call based reporting.
  • The lead management platform (LMP) could use improvement overall. However, I am not sure that should be a focus as Saleforce does such a good job of that. has really found a niche with their amazing Power Dialer.
  • Increased reporting allows us to better train our sales teams.
We actually use both, because each has its strengths and weaknesses. is best suited for insides sales teams, though we use it for our outbound sales teams as well.