Isolved Review
Updated March 22, 2024

Isolved Review

Lisa Walker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance
  • Hire
  • Learn

Overall Satisfaction with isolved

We have implemented it for all 4 companies. We primarily use it for time tracking, payroll, benefits, and Human Resources. It is helping us stay compliant with the ever-changing laws. It is also becoming a great tool for our managers to track performance reviews, certifications, licensing, and a safe place for documentation. We love the support team and the way that i-Solved is always looking ahead to keep things fresh and current.

Pros

  • Excellent support
  • User friendly
  • Very intuitive

Cons

  • Mobile app seems to have issues, especially with Android platforms.
  • Employee messaging: I would like it to be more visible.
  • I would love to have text messaging available for reminders
  • Increased productivity
  • Better idea of where we need to hire/reduce staff.
  • Reduced errors
I-solved support is top notch. We have always received the help we needed in a very timely manner, usually within minutes. We love the fact that they never make us feel like we are bothering them. If the agent that answers does not have the answer they move it up to the next level.
We have been able to get our job descriptions updated and much more accurate, our handbook updated and user friendly. We have been able to call and make sure that we are handling difficult situations correctly. We have had the opportunity to work with Lisa Holman and she is so responsive and helpful, we feel very pleased with our great HR team.
There is no comparison, iSolved if far more robust in its features, user friendly and top notch customer service. We could not be as efficient and compliant without iSolved. we would sit on hold, or if we were lucky enough to get someone to answer it would take hours and often they were not able to help with our issue. The language barrier with Quickbooks was very frustrating.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

If you have 10 or more employees, this is a must-have product! I feel like it has saved me hours of time on a weekly basis, and added confidence that things are not slipping through the cracks. We have not been sorry for one minute that we choose i-Solved and would recommend it highly. Even the initial setup went very smoothly.

isolved Feature Ratings

8.0
Employee demographic data
10
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
6
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
8
9.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
6
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
7
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
8.2
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
6
Employee recognition
5
8.0
Tracking of all physical assets
8
6.3
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
5.8
Performance plans
7
Performance improvement plans
7
Review status tracking
5
Review reminders
5
Multiple review frequency
5
5.3
Create succession plans/pools
5
Candidate ranking
6
Candidate search
3
Candidate development
7
6.0
New hire portal
7
Manager tracking tools
5
4.0
Corporate goal setting
6
Individual goal setting
2
Line-of sight-visibility
4
Performance tracking
4
6.3
Job Requisition Management
7
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
8
Duplicate Candidate Prevention
7
Applicant Tracking
7
Notifications and Alerts
3

Using isolved

198 - Administrators
Managers
Supervisors and employees.
It has made our rapid growth much easier to deal with, we stay in compliance with the ever changing laws. It helps our employees be more responsible with their time cards and expense tracking.
8 - We have each manager and supervisor over each department handle their groups time off, time change and missed punch errors on a daily basis. It has made payroll go much smoother with less errors and upset employees. It is so user friendly and the training provided is excellent.
  • Payroll
  • HR management
  • Compliance
  • Time tracking
  • Onboarding and Offboarding has been a huge success
  • W-2 management
  • Compliance
  • Document management
  • Training
  • Hiring
We love iSolved and how it has made our jobs much easier to manage successfully.

isolved Implementation

They had it set up so that it went seamlessly. They do so much work on the back end that by the time we went live it was very easy.
  • Implemented in-house
Yes - It has been several years, but they do a lot of leg work and get the information they need in a concise and timely fashion. As I remember they communicated what information they needed very clearly and we were able to get it without much difficulty.
Change management was a small part of the implementation and was well-handled - They had very clear communication and helped when questions came up. It went very, very smooth.
  • We did not have any. It went very well.

isolved Training

  • Online Training
We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.

isolved Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not purchase premium support, but that is what we get day in and day out. That may be one of our favorite things about iSolved.
When we did our initial set up, we felt like they had our backs the whole way. They never made us feel like we were a pain to them. They worked with us to complete the first few payroll until we became very comfortable. As we have continued to add more services it is the same when we implement them as well.

Using isolved

It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Onboarding
  • Document tracking
  • Payroll Processing
  • I wish we could send employee texts
Yes - It works very well if our employees choose to have it auto update. We have had a few problems with our Android users, but have been able to resolve them quickly with the help of the support team.

Comments

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