Great Product for Hands-On Administrators
Updated August 11, 2023

Great Product for Hands-On Administrators

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Mojo
  • Payroll
  • Benefits Enrollment
  • Time and Attendance

Overall Satisfaction with isolved

We utilize isolved as a comprehensive HRIS system for our employees. When I started with the company, it was strictly used for payroll processing only but we have evolved the system to include onboarding, benefits administration, time and attendance, expense management, and yearly goals so that it can be a "one-stop shop" for our employees.
  • It provides many customizable features and reports.
  • The company keeps me up to date on the latest changes in the industry.
  • It is always looking to implement new features to help keep the HRIS system whole.
  • The customer service response needs to be better. All representatives are friendly to work with but from time of submission of the issue to resolution averages about a week, perhaps more.
  • With new launches, the "bugs" in the system always require troubleshooting. This is fine but this leads to longer response times as the CSR team hasn't been trained on how to fix them.
  • We have had lots of issues of who to go to for what issues, which also leads to the lag time in responses. We follow the protocol, only to find out our contact is no longer with the company or was on vacation. Again, this is what causes a lot of our delays in having any issues addressed and resolved.
  • Payroll functionality first and foremost.
  • Benefits Administration has been a huge improvement for our HR team, especially during open enrollment.
  • The accuracy of reports.
  • Overall, isolved has cut down on my manual production time by allowing employees to enter information on their own that I only have to monitor/approve.
  • However, the time needed to address any issues that arise eats up a fair amount of my day when these cases happen.
  • The ROI is higher than the increased workload when problems occur so overall it is worth the sometimes hassles.

Do you think isolved delivers good value for the price?


Are you happy with isolved's feature set?


Did isolved live up to sales and marketing promises?


Did implementation of isolved go as expected?


Would you buy isolved again?


I think the isolved system is great in the sense that there are many functions and things I can custom tailor to my company and our needs. We continue to grow and invest with the company each year and do look forward to working with them into the foreseeable future. The biggest issue, however, is when something does go wrong or I need a best practices clarification, the response time on getting to the right person to assist me has been very underwhelming. I have learned to ask questions immediately as they come up so it allows ample time for them to route to the right person before they become a critical need.

isolved Feature Ratings

Employee demographic data
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Report builder
Pre-built reports
Performance plans
New hire portal
Manager tracking tools
Corporate goal setting
Individual goal setting
Line-of sight-visibility

Using isolved

34 - Employees, Managers, Supervisors, Admins
6 - Payroll and HR functionality, the Controller and various Finance staff as needed plus the CEO
  • Payroll
  • Benefits
  • Onboarding
  • Training Compliance
  • Company Asset Management
  • Records Retention
I don't see us moving anytime soon but the turnaround times for customer service inquiries is getting worse and worse.

Evaluating isolved and Competitors

  • Ease of Use
  • Other
We utilized a third party to set up iSolved and their hands on approach plus proximity to our offices was huge in that initial decision.
I would get referrals and speak to current clientele to understand the pain points before making a decision.

isolved Support

Everyone is very nice and good at their jobs however getting to the right person if it's a more complex question can sometimes take weeks.
Knowledgeable team
Slow Resolution
Poor followup
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
I'm not aware of that being an option.
Yes - I have reported several bugs. The ones that have been resolved took months to do so while I still have others reported over half a year ago with no movement having taken place to my knowledge.
If I call with a simple payroll related question, the tier 1 customer service team is great at getting me a quick and correct resolution.

Using isolved

I think the system is very easy to use and intuitive for our employee needs. Our employees do like the AEE view much better than the classic.
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Feel confident using
Not well integrated
  • Time Off Requests
  • Payroll Processing
  • Some reports
  • Yearly benefits set up
Yes - Our employees really love this feature as it's great for our employees who travel consistently for work.