One of the best in the market, recommended!
October 31, 2024

One of the best in the market, recommended!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Iterable

Iterable plays a big role in our marketing strategy. We employ it as a conversion tool to guide leads through the sales funnel and convert them into customers. Additionally, we leverage it as a nurturing tool to maintain strong relationships with our existing customers, providing them with relevant content and personalized experiences to foster loyalty and repeat business

Pros

  • Very user-friendly interface
  • Focused on improving their product
  • Great and easy to access support on LiveChat

Cons

  • It would be great to be able to personalise email banner with live snippets or to add polls to emails.
  • Some bugs have taken months to be fixed as third parties were involved
  • Some features need html experts
  • We've seen an increase of open rates and engagements.
It has been fantastic to be able to create and schedule an email campaign in just few steps. We haven't been able to use pushes and in-app yet, but it seems like they come with some limitations in terms of personlisation.
Two great tools to watch out for are the send/time optimisation feature, which analysing past behaviour engagement and the brand affinity tool.
Iterable is the best in terms of user interface, innovation and customer service.

Do you think Iterable delivers good value for the price?

Yes

Are you happy with Iterable's feature set?

Yes

Did Iterable live up to sales and marketing promises?

Yes

Did implementation of Iterable go as expected?

No

Would you buy Iterable again?

Yes

Iterable will become your favourite customer engagement platform but the migration process can be painful and it takes a while to be able to take full advantage of its tools. Make sure you allocate plenty of time for the implementation process.

Iterable Feature Ratings

WYSIWYG email editor
9
Dynamic content
9
Ability to test dynamic content
10
A/B testing
10
Mobile optimization
6
Email deliverability reporting
8
List management
9
Triggered drip sequences
10
Dashboards
7
Standard reports
8
Custom reports
8
API
8
Role-based workflow & approvals
9
Customizability
8

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