Great collaboration tool
I used this in a specific campaign. We used this to collaborate and communicate and connect with my coworkers. We used this to ask updates …
Jive
Jive
Jive
Overview
What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace...
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Awards
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Top Rated
2018
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Pricing
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors.…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.
Jive Screenshots
Jive Competitors
- Axero
- Sprinklr Modern Care
- Microsoft Yammer
- Microsoft SharePoint
- Micro Focus Vibe
- TIBCO Tibbr
- Traction TeamPage
- MangoApps
- Moxie
- HCL Notes (formerly from IBM)
- OpenText Enterprise Content Manamagement (ECM)
- VMware Socialcast (discontinued)
Jive Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Support Rating highest, with a score of 6.9.
The most common users of Jive are from Enterprises (1,001+ employees).
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February 04, 2014
Jive in tech support context
Jive collaboration platform is used in tech support case handling discussion, i.e. getting support from your peer across the globe. Jive has enabled us to overcome not only geographical and time zone barriers but also organizational silos. Case handling is more effective, knowledge sharing is effortless, and we're building a verified knowledge base as we go along. With minimal initial training, we have engaged a living community of around 6000 expert and novice users, and got moderators/community managers on board. Great product, easy to use and easy to implement. In an area where engagement is the biggest problem, with Jive, we have overcome that problem.
- Ease of use: low threshold of "getting started"
- Ease of administration: transparency and human understandable, consistent admin console
- Ease of creating attractive content.
- Sometimes it has proven to be an issue to find out exactly what browsers/versions cause problems.
- Integration in a wide and complex IT environment is not always the easiest thing.
- Faster case handling
- Better customer service
- Knowledge management, processing the silent knowhow into tangible and reusable information
Compared to MS SharePoint community administration, I'm much more comfortable with Jive administration tools. The Jive user interface is more pleasing and easily adaptable with readymade widgets. The navigation (both top level and within a social group or community) is made easier with standard tabs and standard content types.
7500
Technical support, also extended to R&D. Product management/ product marketing.
50
We have typically social group owners and community administrators. In addition, we have one - two full time portal administrator and various people with portaladmin rights supporting the scenario. On IT side, we have support staff who develops custom plug-ins, and takes care of overall integration to other neighbouring systems.
- Tech support: Case handling discussion
- R&D: tech support report investigation (identifying bugs)
- Product management: Interfacing with customers.
- We have supported a big customer event via Jive. Everything was done via Jive: First registration. Then invitation, timetables, practicalities were shared. After sessions, we posted materials, videos, polls on the site. People attending the event wrote blogs on what they saw. After the event, we had a satisfaction survey.
- Product managers have interacted directly with customers to gain insight on what to develop in next product release, i.e. feature prioritization.
- Product marketing - engaging customers
- Administration (via admin console)
- Modifying group overview/community overview/portal main page with widgets. Especially impressed with user-configurable widgets such as spaces, i.e. user only sees the spaces he is allowed to see in the widget.
- Creating wikis as individual documents, instead of the complex wiki-entities in various other systems.
- I have not found anything particularly cumbersome, except some funny mishaps with certain browsers/versions.
Yes, but I don't use it
December 14, 2012
Product slowed us down!
- Jive is great if you want to give your customers a place to interact with you. You can control what is shared to the customers and they can give you feedback in a controlled environment.
- It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.
- We wanted to save people time (searching for and sharing content). It slowed us down.
200
All departments:
Sales, Support, Marketing, Engineering, General and Administrative, etc.
1
Business Systems Manager
- Document storage, versioning and collaboration. Intranet and social enterprise.
We were using a mix of Sharepoint, SFDC, and other tools to store files and share code.
SFDC Chatter
- Implemented in-house
- Online training
It was difficult to customize the design if you don't know code. We tried to customize the look and feel but needed engineering help to go further.
No
We believe a system like this should be user friendly enough to not need to pay extra. It already cost a lot.
- SFDC
- Sharepoint
we integrated to SFDC and Sharepoint for the last month of use. It was a light integration and confused people more.
- no
no
We got a price break because we were negotiating with SFDC Chatter too.
November 19, 2012
Not very robust; analytics poor.
- This tool did help provide information to clients that they otherwise wouldn’t find
- At its basic form this is an ok community platform but the cost was too high to keep up with upgrades.
- The analytics for this product are not nearly as robust as other community platforms that I’ve dealt with
- It tries to be a knowledge base but the truth is that it basically repackages the standard post functionality as a Knowledge Base tool
- It functioned as a community tool, but ease of use was so problematic that we switched.
0.25
- This product was purchased to be a support and resource tool for our clients
It was our first community package
I did not drive the evaluation.
- Vendor implemented
- Online training
This product demanded we purchase a lot of customizations for what other products did out of the box.
No
- Our own product
I wasn’t involved in integration but we did integrate it into an instance of our own platform for for Single Sign On and record creation. It worked well. Not the best but we made it work.
- Not applicable
I was not involved in the negotiation.