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Not very robust; analytics poor.
November 19, 2012

Not very robust; analytics poor.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review

Overall Satisfaction

  • This tool did help provide information to clients that they otherwise wouldn’t find
  • At its basic form this is an ok community platform but the cost was too high to keep up with upgrades.
  • The analytics for this product are not nearly as robust as other community platforms that I’ve dealt with
  • It tries to be a knowledge base but the truth is that it basically repackages the standard post functionality as a Knowledge Base tool
  • It functioned as a community tool, but ease of use was so problematic that we switched.
We have already moved to another platform.
There are many other community platforms out there that I think can do much better than the Jive platform at a much cheaper cost.

Product Usage

0.25
  • This product was purchased to be a support and resource tool for our clients

Evaluation and Selection

It was our first community package
I did not drive the evaluation.

Implementation

Training

  • Online training
• I never took any live training for this product. I found on-demand training to be almost non-existent.

Configuration

This product demanded we purchase a lot of customizations for what other products did out of the box.

Support

I didn’t have to use support a lot but when I did they were ok about responding.

Usability

It was very cumbersome to generate reports. Often I had to run several reports and then merge them offline to get what I needed.

Reporting granularity is also lacking.

Integration

  • Our own product
I wasn’t involved in integration but we did integrate it into an instance of our own platform for for Single Sign On and record creation. It worked well. Not the best but we made it work.
  • Not applicable

Vendor Relationship

Our issues were more with the product than the vendor.
I was not involved in the negotiation.