Not very robust; analytics poor.
November 19, 2012
Not very robust; analytics poor.
Score 2 out of 10
Vetted Review
Overall Satisfaction
Pros
- This tool did help provide information to clients that they otherwise wouldn’t find
- At its basic form this is an ok community platform but the cost was too high to keep up with upgrades.
Cons
- The analytics for this product are not nearly as robust as other community platforms that I’ve dealt with
- It tries to be a knowledge base but the truth is that it basically repackages the standard post functionality as a Knowledge Base tool
- It functioned as a community tool, but ease of use was so problematic that we switched.
Product Usage
- This product was purchased to be a support and resource tool for our clients
Evaluation and Selection
It was our first community package
I did not drive the evaluation.
Implementation
- Vendor implemented
Training
- Online training
Configuration
This product demanded we purchase a lot of customizations for what other products did out of the box.
Support
Usability
Integration
- Our own product
I wasn’t involved in integration but we did integrate it into an instance of our own platform for for Single Sign On and record creation. It worked well. Not the best but we made it work.
- Not applicable
Vendor Relationship
I was not involved in the negotiation.
Comments
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