GoToConnect Hosted VoIP - simply the best
September 05, 2019

GoToConnect Hosted VoIP - simply the best

S David Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

We replaced our landline phone system with GoToConnect. We have multiple physical locations and GoToConnect has allowed us to be more connected, more productive and a seamless interface for our customers. Being able to transfer calls from office to office is so much cleaner than having to ask a client to hang up and call our other office's number. Also, allowing us to have an auto attendant, voicemail per user, e-faxes are all huge benefits for a very reasonable monthly price.
  • Multiple office connection
  • Very Robust Auto attendant
  • e-voicemail and e-fax
  • We honestly haven't found too many issues - we have some slight connectivity issues, but that is due to poor internet service and not GoToConnect.
  • Cleaner, seamless customer experience
  • Office collaboration and productivity
  • Cheaper than old phone system and paying individual phone lines from phone company
Very customizable and stable
GoToConnect was cheaper and had a lot more features and was more reliable.
Great setup and continual support
Well suited: multiple offices, need for auto attendant, a company that has a lot of calls and limited customer support staff.

GoTo Connect Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
8
Mobile app for Android
Not Rated