Communities Developer Review
Updated July 21, 2023

Communities Developer Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities

I used the Khoros Community Platform for Community Development and Enhancements but there are a few APIs that are currently not available and needs to be there in place, for example, we don't have an API to get bonus points leaderboard or even sort the users with there bonus points. Rest this is one of the best platforms for Communities.
  • Easy operations and API calls management
  • Ranks and Roles are superbly managed
  • Easy to manage the community from Studio and Admin side
  • APIs for various things still need to be added like "order by bonus_points" in users' object
  • the time range for user bonus_points to find monthly/yearly highest bonus_points achiever
  • Front-end to be developed on Reactjs
  • Increased Customer Engagement
  • Increased Customer Satisfaction
  • Saved cost for physical interactions
It is one of the best platforms.
yes khoros support always helped us achieve our goals
These tools are really helpful for community management
  • Product feedback
  • New feature ideas
  • Access to ratings and reviews
  • Access to learning and training resources (e.g. product coaching)
Yes, these enabled us to run a stronger Super User program or customer engagement and satisfaction
A lot of small and key features which are not available on other platforms

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

Yes

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

Best for big-scale communities with large user bases and data. Expensive for small-scale communities.

Evaluating Khoros Communities and Competitors

Yes - Higherlogic and other community platforms which are not that feature rich are being replaced with Khoros as Khoros provides us with deep node-level features which not only make Khoros Unique and Customizable but also provide the user with an option to make changes on their own on the Production from Admin Settings even on the Node level. The level of roles and permissions Khoros provides with the ability to change them on node and user levels are incredible. I can bet on this thing that Khoros is like a revolution in Community Platforms and currently no other platform in the market is a replacement for Khoros. Also, as shared by the Khoros team about the new upcoming version of Khoros Communities named Aurora is the new evolution in the Community Platforms and will also integrate AI with it in some major features like moderation.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Khoros provides an ease to Integrate different platforms or products, also Khoros Communities are so much scalable that we never need to think about a large user base or content base till we are using Khoros Communities as our community platform as the platform is made in such a way that it has the ability to handle millions of users and heavy content on the community.
If I have to do it again, I will evaluate the cost of the Khoros Platform according to my user base and traffic in the community, I think the cost of Khoros is a bit on the higher side but at the same time it offers a vast variety of features and support which keeps us intact on the Khoros Community, I do recommend Khoros to decrease the cost of Professional Services so the clients can directly contact khoros for any customization. It would be great if Khoros decreases the Product pricing then more and more customers will arrive its way as most customers are concerned about the high pricing.

Integrating Khoros Communities

Because it provides us with a flexible environment to integrate different platforms, we can use endpoints to integrate different things and it works in the backend so our data is always secure and hidden from the end users.
  • Searchunify Search
  • Coveo Search
  • Intercom Chatbot & Product Tour
  • Segment Analytics
We have done various integrations with Khoros Communities and it is easy to integrate different platforms and applications with Khoros Communities, we can integrate third-party search functionalities, Chatbot, Product Tour, Analytics, etc.Eventually, we can say that we can integrate almost everything with khoros communities, if you are new to the platform or need Professional Services at cheap rates you can also consider going through third-party vendors like Grazitti Interactive for any kind of integration. These vendors are partners with Khoros so you can have their trust.
  • Slack Integration
  • Jira Integration
  • Salesforce Articles Integration
Khoros don't support everything out of the box but we can make the integrations if we purchase and use our own server and consume Khoros APIs to manage things on community, like we can easily integrate articles or content from Slack/Jira/Salesforce KB to the Community by just hitting the create post API provided by Khoros, so we do have 99% possibilities if we purchase a separate server to manage and integrate different platforms like Salesforce/Jira/Slack.
If not planned to purchase a separate server then also more than 70% of the integrations are possible using the endpoints provided by Khoros.
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • ETL tools
Third-party Analytics like Segment Integration
Third-party Chatbot and Product Tours Integration
It is easy to integrate different platforms/scripts or tools with Khoros so I recommend using the Khoros Community if integrations are required.