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Khoros Communities

Khoros Communities
Formerly Spredfast + Lithium

Overview

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

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Recent Reviews

User interaction tool

9 out of 10
December 12, 2023
Incentivized
Staff having less technical knowledge can also use this to manage different portals like admin , studio section. Easy to use and good team …
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From a user standpoint

7 out of 10
December 08, 2023
Incentivized
We used Khoros Communities for Social marketing in our organization. It made it easier to measure social campaigns by utilizing this …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees
Verified User
Project Manager in Information Technology
Information Technology & Services Company, 5001-10,000 employees
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Pricing

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Khoros Communities

Khoros Communities

N/A
Unavailable

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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UUKI

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Centercode

Centercode

$500
per month
What is Centercode?

Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.

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Product Details

What is Khoros Communities?

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities Features

  • Supported: Forums
  • Supported: Ability to verify solutions
  • Supported: Ideas
  • Supported: Question and Answer
  • Supported: Contests
  • Supported: Blogs
  • Supported: Knowledge Bases
  • Supported: Enhanced Moderation Tools
  • Supported: Fully Customizable
  • Supported: Sophisticated Ranking and Incentivization
  • Supported: Native Mobile Support (Responsive UI)
  • Supported: Multiple user permission levels
  • Supported: Easy to use REST API
  • Supported: Spam prevention
  • Supported: SSO integration
  • Supported: Groups
  • Supported: Content Syndication
  • Supported: Support for multiple languages
  • Supported: Support for multiple instances
  • Supported: Rich media support
  • Supported: Promoted search results
  • Supported: Federated search
  • Supported: Historical and Real Time Analytics and Shareable dashboards
  • Supported: Notifications and personalization

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.Screenshot of Microsoft resolves 90% of support questions within 48 hours.

Khoros Communities Videos

Khoros Communities Integrations

Khoros Communities Competitors

Khoros Communities Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Security
whistic readyRead Khoros (Formerly Spredfast + Lithium)'s Security Report on Whistic Security Networkâ„¢

Khoros Communities Downloadables

Frequently Asked Questions

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.

Reviewers rate Product Scalability highest, with a score of 8.4.

The most common users of Khoros Communities are from Enterprises (1,001+ employees).

Khoros Communities Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(161)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
December 05, 2023

Khoros Communities Helped Us Level Up Our Stagnant Community

DV
Dominique Vilbrun
Lead Designer
IndieSmasher (Entertainment, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Business-wise, Khoros Communities has helped us tackle a tackle a number of challenges in our endeavors. While we have been using other platforms for such, Khoros Communities has been our go to hub for gathering feedback, not only from players, but also from other indie developers facing the same issues. First of all, this direct connection with players, whether they were interested in our games or not, helped us refine our various systems. As indie developers, the biggest challenge would be getting our concept out there and building a loyal player base. Connecting with players that would not have heard of us otherwise has also been a rather major advantage, broadening our reach and potential audience. Connecting with fellow developers, on the other hand, has helped us engage in discussions about various topics, including the latest trends in the our favored genres.
Pros and Cons
  • Receiving feedback about our concepts from unbiased individuals.
  • Sharing Developer Diaries and Behind-the-Scenes work.
  • Problem solving with other fellow developers.
  • Recruiting beta testers.
  • A more refined and user-friendly navigation.
  • A platform more optimized for mobile devices. We use it on PC mostly since it looks a lot better than on a mobile phone or tablet.
  • More in-depth analytics. At the moment it is rather basic in my opinion.
Likelihood to Recommend
We would definitely recommend Khoros Communities for any market where customer/audience interaction is a must. This includes any type of content creation, such as Game Development, Music Creation, Visual Entertainment, book/novel writing, etc. As we have some experience with software engineering, more specifically in Smart Home systems, we would also recommend Khoros Communities to those within this market, not as an alternative to platforms such as GitHub, but more as a tool to use concurrently to these. As for scenarios where it would be less appropriate, its hard to think of anything aside form time sensitive work or anything with a heavy focus on internal discussions.
Return on Investment
  • Community Growth and Engagement. We were already present on other platforms, so its not like we started from the grounds up. However, within a month of joining Khoros Communities we have experienced a growth of around 30% in our active audience.
  • Feedback-Driven interactions. While on other platforms our interactions with our audience were mainly in the form of Q&A sessions, a good number of our Khoros Communities interactions (around 20%) were about suggestions to improve, and bug/design fault reports.
  • The only negative impart we can think of (although it would hardly qualify as one for most) is that we spent more time on managing our interactions on the platform. This is a rather expected con when we needed these interactions, however.
Scalability
9
Our team has hardly encountered any limitation when it came to the scaling our community initiatives on the platform, time factors aside. While our team has been on the small side and remained as such, Khoros Communities has proven to a great solution for our game development needs. We were rather impressed with how Khoros Communities has helped us handle the increase in user engagement. This aligned really well with our different needs, be it for feedback, troubleshooting, suggestions or beta testing.
Customer Support
We were quite fortunate in the fact that we have managed to reach our initial goals with the basic features alone. While we did not engage in any of the professional services, and it did indeed have a bit of a learning curve, Khoros Communities had a big enough community that we managed to increase our user interactions by a decent amount. However, we are aware of the many advantages of the professional services, and fully intend to use these when we reach the final stages of development.
Community Management with Khoros
Tools like moderation response, analytics, and content management within Khoros Communities have played a rather important role in enhancing our community operations, especially as our audience continues to grow. If we were to focus on one point, it would be that it was rather simple to sort out the different types of responses and address them according to our needs. While we still believe Khoros Communities could be more interactive and fluid in this regard, it performed far better than other platforms.
Insights Gained From Khoros Communities
  • Product feedback
  • New feature ideas
While we limited the amount of information that our target audience could access in regards to the insights we received on Khoros Communities, it has acted as one of the central hubs for our internal members. The discussions with the different members of our audience have provided our team with valuable information into how users were interacting with our games and what they expected to see in the future, or disliked. This gave our audience a central role in the direction the development took, as it should always be.
Gamification Features
Its no secret that the introduction of gamification elements has always incentivized active participation within a community. While there was room for improvement, we believe Khoros Communities has built a rather optimal model, where users earn points for contributing, answering questions, and engaging in discussions. What was surprising was that it also drove our team to be more active and passionate with their interactions. This really reflected the spirit of our game, where every action is rewarded.
Alternatives Considered
First of all, we would like to stress the fact that one platform is never enough to interact with your audience. The different platforms all have their different strengths. While platforms like Reddit and Discord excel in certain aspects, in the past two years Khoros Communities has stood out with its toolkit, from its analytics to its engaging gamification elements. And yes, gamification elements were present on Reddit, Discord and Discourse as well, but it would be hard to say that they felt rewarding, either for us or for our community. Khoros Communities provided a more sophisticated approach to this feature, one where everyone could feel that their involvement mattered.
Other Software Used
Products Replaced
No
Key Differentiators
  • Integration with Other Systems
Khoros Communities has been a great tool, not only on its own but concurrently with other platforms. For indie game devs, the most important factor for success is to get people talking about your game. That means that you have to use every available tool to reach that goal. Khoros Communities has been one of our top three, however.
Evaluation Lessons Learned
We would not change it. Joining Khoros Communities while still using other platforms has been one of our best choices so far. If anything, we only regret not joining it earlier and being active there from the beginning of our game development. This would have saved us a lot of time thanks to the quality of the user feedback.
July 21, 2023

Communities Developer Review

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I used the Khoros Community Platform for Community Development and Enhancements but there are a few APIs that are currently not available and needs to be there in place, for example, we don't have an API to get bonus points leaderboard or even sort the users with there bonus points. Rest this is one of the best platforms for Communities.
Pros and Cons
  • Easy operations and API calls management
  • Ranks and Roles are superbly managed
  • Easy to manage the community from Studio and Admin side
  • APIs for various things still need to be added like "order by bonus_points" in users' object
  • the time range for user bonus_points to find monthly/yearly highest bonus_points achiever
  • Front-end to be developed on Reactjs
Likelihood to Recommend
Best for big-scale communities with large user bases and data. Expensive for small-scale communities.
Return on Investment
  • Increased Customer Engagement
  • Increased Customer Satisfaction
  • Saved cost for physical interactions
Scalability
9
It is one of the best platforms.
Customer Support
yes khoros support always helped us achieve our goals
Community Management with Khoros
These tools are really helpful for community management
Insights Gained From Khoros Communities
  • Product feedback
  • New feature ideas
  • Access to ratings and reviews
  • Access to learning and training resources (e.g. product coaching)
Gamification Features
Yes, these enabled us to run a stronger Super User program or customer engagement and satisfaction
Alternatives Considered
A lot of small and key features which are not available on other platforms
Other Software Used
Products Replaced
Yes
Higherlogic and other community platforms which are not that feature rich are being replaced with Khoros as Khoros provides us with deep node-level features which not only make Khoros Unique and Customizable but also provide the user with an option to make changes on their own on the Production from Admin Settings even on the Node level. The level of roles and permissions Khoros provides with the ability to change them on node and user levels are incredible. I can bet on this thing that Khoros is like a revolution in Community Platforms and currently no other platform in the market is a replacement for Khoros. Also, as shared by the Khoros team about the new upcoming version of Khoros Communities named Aurora is the new evolution in the Community Platforms and will also integrate AI with it in some major features like moderation.
Key Differentiators
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Khoros provides an ease to Integrate different platforms or products, also Khoros Communities are so much scalable that we never need to think about a large user base or content base till we are using Khoros Communities as our community platform as the platform is made in such a way that it has the ability to handle millions of users and heavy content on the community.
Evaluation Lessons Learned
If I have to do it again, I will evaluate the cost of the Khoros Platform according to my user base and traffic in the community, I think the cost of Khoros is a bit on the higher side but at the same time it offers a vast variety of features and support which keeps us intact on the Khoros Community, I do recommend Khoros to decrease the cost of Professional Services so the clients can directly contact khoros for any customization. It would be great if Khoros decreases the Product pricing then more and more customers will arrive its way as most customers are concerned about the high pricing.
Systems Integrated With
  • Searchunify Search
  • Coveo Search
  • Intercom Chatbot & Product Tour
  • Segment Analytics
We have done various integrations with Khoros Communities and it is easy to integrate different platforms and applications with Khoros Communities, we can integrate third-party search functionalities, Chatbot, Product Tour, Analytics, etc.Eventually, we can say that we can integrate almost everything with khoros communities, if you are new to the platform or need Professional Services at cheap rates you can also consider going through third-party vendors like Grazitti Interactive for any kind of integration. These vendors are partners with Khoros so you can have their trust.
Future Integration Plans
  • Slack Integration
  • Jira Integration
  • Salesforce Articles Integration
Khoros don't support everything out of the box but we can make the integrations if we purchase and use our own server and consume Khoros APIs to manage things on community, like we can easily integrate articles or content from Slack/Jira/Salesforce KB to the Community by just hitting the create post API provided by Khoros, so we do have 99% possibilities if we purchase a separate server to manage and integrate different platforms like Salesforce/Jira/Slack.
If not planned to purchase a separate server then also more than 70% of the integrations are possible using the endpoints provided by Khoros.
Types of Integration
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • ETL tools
Third-party Analytics like Segment Integration
Third-party Chatbot and Product Tours Integration
Ease of Integration
10
Because it provides us with a flexible environment to integrate different platforms, we can use endpoints to integrate different things and it works in the backend so our data is always secure and hidden from the end users.
Integration Lessons Learned
It is easy to integrate different platforms/scripts or tools with Khoros so I recommend using the Khoros Community if integrations are required.
July 11, 2023

After 10 years of use, I'm not sure that Khoros remains the best community solution

Verified User
Executive in Customer Service
Telecommunications Company, 10,001+ employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I'm responsible for 2 Khoros communities. I'm in a customer care department. Our main concern is the lack of echat among members and among the team. We also need a better integration on communuties of our members from Social Networks.
Pros and Cons
  • Help among members.
  • Participation of meet-up with our top members.
  • Alerting of our top members on potential crisis concerning our products & services.
  • No echat, no functions like WhatsApp group internally.
  • No real-time stats.
Likelihood to Recommend
Forum.
Return on Investment
  • The measurement of call avoidance is hard and not sure.
  • The measurement of customer satisfaction through his "journey" when he reads or when he asks a question on the forum--> how to find the real vectors: time of responses, quality of response by a member, time of response by the brand, UX/UI of the community, efficiency of the search engine, quality and precision of the SEO?
Scalability
6
I've been working on Khoros Communities platform since 2012... so I can judge the scalability. The community structure has known very poor evolution. If I judge functionality: poor evolution so poor scalability. If I judge the capacity of the platform to grow with more traffic and more members: it is ok! I can give 9/10.
Customer Support
Since 2012, the helps of CSM is good. Very little utilisation of professional services except at the beginning: very helpful & fast but it costs a lot.
Community Management with Khoros
We use mainly community analytics.
Insights Gained From Khoros Communities
  • New feature ideas
  • Access to learning and training resources (e.g. product coaching)
Rating & Review: doesn't work well for us.
Product feedback: not useful, our customers don't want that forum is a commercial space.
Gamification Features
We use it since the beginning, so it's hard to think that we could do without.
It is our main "engine" to rule the communities and its members and to pilot our "Top members programs"
Alternatives Considered
Khoros was a better solution and we had a better commercial proposal.
Other Software Used
Users and Roles
100
Customer relation
Support Headcount Required
1
Technical
Business Processes Supported
  • Questions of our customer
  • Exchange with the marketing team for co-building offer
  • SEO thanks to the answer of the helpers
Innovative Uses
  • No idea
Future Planned Uses
  • Hard to say something on the future of our Khoros communities at Orange/sosh... budget wil be certainly cutted
Likelihood to Renew
1
Hard to predict the future due to financial constraints
Products Replaced
No
Key Differentiators
  • Scalability
  • Ease of Use
Evaluation Lessons Learned
No more my job. The financial team will decide
Support Rating
5
no idea. No possibility to skip this question
Premium Support
Included in the contract, no other possibility if my memory is good
Bug Resolution
Yes
Usability
5
Hard to say more, the product didn't change deeply
Easy Tasks
  • Forum
Difficult Tasks
  • Idea
Mobile Interface Availability and Impressions
Yes
April 27, 2022

Robust and Scalable Platform to provide a robust customer support and service experience

Verified User
Engineer in Customer Service
Computer Software Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Khoros as a support, collaboration, and learning community for our customers. Community not only helps in saving time and $$ for our support but also provides a place for our customers to give ideas around products and interact with each other. KhorosCommunity helps us to nurture our customers and deliver a better experience to our end customers.
Pros and Cons
  • Easy to use and customizable interface
  • Robust API support and easy to integrate with third party platform
  • Rich feature set for various interaction for the customers
  • Easy to use admin interface and Metric details
  • Events integration with MS teams
  • V2 API permissions just like V1
  • Better access to API Billing metrics...you need to see what APIs are being consumed and if associated with any user.
Likelihood to Recommend
Khoros Communities is very well suited for someone looking to provide a curated look and feel, and experience to their customer rather than just Vanilla. You can develop and match it with your brand needs and create custom components, pages as needed. It is also very robust in terms of integration. Even for someone new it is very easy to use and provide a lot of value with OOTB components and features.
Return on Investment
  • Hight NPS score
  • Increase in customer satisfaction and engagement
  • Good ROI on support
  • Increase in overall brand loyalty
Scalability
9
Platform is highly scalable. With its robust SaaS framework and Horizontal Scaling we can scale and create new areas without sacrificing user experience.
Customer Support
We have deployed custom user experience with the help of Khoros support. In addition to that, the monthly reports from Khoros has been very helpful in pointing out areas of weakness, strength, and opportunities to improve.
Community Management with Khoros
Yes we do have moderations support, analytics, and content management which helps with community operation and growth of the community.
Insights Gained From Khoros Communities
  • New feature ideas
  • Access to learning and training resources (e.g. product coaching)
We have used ideas for delivering product feedbacks and new features requested by our customers. In addition we have a learning and training area to help customers to better use our products
Gamification Features
Gamification has played a good part in incentivizing customer engagement and helps us run a string super user program.
Alternatives Considered
Have evaluated with other community products. Khoros provides much more robust options for customization and more feature rich in comparison.
Other Software Used
Users and Roles
1500
Sales
Marketing
Support
Product
Internal Employees
Support Headcount Required
16
Developer with technical skill for customization and Integration
UI/UX
Product Manager
Community Support Team
User group program team
Super User program team
Business Processes Supported
  • Support
  • Product Ideas
  • Learning
  • User Groups
  • Marketing
  • Customer Services
Innovative Uses
  • Learning Portal/Academy for users
  • Certification Integration
  • SFDC Integration for various use cases like KCS
Future Planned Uses
  • Product Integration with Community
  • Ideas Automation
  • User Onboarding
  • Personalized Experience and Recommendation
Likelihood to Renew
8
Community has worked well for over the year. However, there have been a lot more technical and feature issues we have been seeing in last year or so. Also customer support has not been very quick to address issues. SO there are things that can definitely be improved on Khoros end
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Can the product help us to meet the business needs and our ability to provide our customers with the best experience with it
Evaluation Lessons Learned
Will use the same evaluation process
Support Rating
7
Overall its been good experience however support has been slow and there has been other technical issues that we have faced
Premium Support
We had it in past but we currently use it as we did not see the ROI
Bug Resolution
Yes
Its been a mixed bag with some getting resolved while other getting stuck or not solved
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