Satisfied customer looking for KnowBe4 enhancements
Updated August 10, 2021
Satisfied customer looking for KnowBe4 enhancements
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with KnowBe4 Security Awareness Training
KnowBe4 is being used for simulated phishing campaigns across the entire institution. It is also being used for voluntary security awareness training to supplement other information security awareness activities. The phishing campaigns are a critical augmentation to our structured training.
Pros
- Provides detailed metrics on phishing campaign results.
- Provides industry average phishing metrics for similar-sized organizations in the same industry sector.
- Provides a way to link employee training activities with performance on phishing campaigns.
Cons
- There are a significant number of materials in the Modstore that are only available in the highest license tier (Platinum). The extent of the material that is only in Platinum was not explained during the sales process. It would behoove KnowBe4 to make some of this material available to lower license tiers or to mask entirely from ModStore searches all material not accessible in the current enterprise license.
- When the same training module is included in different training campaigns, the employee sees that module listed multiple times. This is confusing and it would be better to only show it once or allow the admin to choose whether it displays multiple times.
- Multiple times I have chosen 'Current events' or similar phishing categories, only to see phishing emails sent out during that campaign that are outdated, i.e. the event mentioned in the phishing email happened in the past. Stale content significantly weakens the effectiveness of a phishing email.
- There is no option to end a campaign only after all employees have received their scheduled simulated phishing email. It's important in our organization for transparency and fairness that all employees receive the same number of simulated phishing emails.
- KnowBe4 has allowed us to quantify the overall vulnerability of our employee population to phishing. Prior to this, we had no metrics related to phishing.
- Proofpoint Security Awareness Training (formerly Wombat Security), EverFi and SANS Advanced Cybersecurity Learning Platform
EverFi has reasonable cost-effectiveness. Its popularity in higher education was a major factor in our selection. However, the EverFi Data Privacy and Security training is perhaps the best overall single general training module I have seen due to its realistic scenarios and racial and ethnic diversity of its actors. The SANS Securing the Human Training is my least favorite product. KnowBe4 has the most flexibility of these three products insofar as the number of training topics on privacy and security awareness and compliance, so from that perspective it is the most robust.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Security Awareness Training go as expected?
Yes
Would you buy KnowBe4 Security Awareness Training again?
Yes
Because we have not instituted mandatory training using KnowBe4 I am unable to answer this question due to lack of knowledge/experience with the full training library.
I upload new users from a spreadsheet.
Phish prone percentage is the only metric we are currently quoting to management.
KnowBe4 Security Awareness Training New Features
AD integration is a good feature, but it's problematic for us because KnowBe4 detects all usernames, which is many more than our active employees and way beyond our license size, so we have to use SSO/SAML. I realize that using AD groups may solve this, so this is not really a KnowBe4 problem.
We have not made awareness training mandatory, so I can't assess this yet.
No, have not used yet
KnowBe4 Security Awareness Training Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
Standard support has met our needs. We are a 9-5,M-F shop.
Yes - Yes. Some of the phishing templates mentioned events in the past.
Support has always been good, but nothing comes to mind regarding an exceptional support response.
Comments
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