KnowBe4 thoughts...
Updated July 28, 2023

KnowBe4 thoughts...

Michael Dorn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We use it heavily to promote safe email practices. We focus heavily on simulated phishing attacks to continuously test and train our staff on how to spot them. The emails cover a wide variety of "products" to test people with commonly used external applications and websites. KnowBe4 is a mandatory piece of our security model.
  • Excellent simulated emails based on common sites.
  • Focused training when a user clicks on a phishing email that KnowBe4 generated.
  • Excellent training videos for additional information.
  • Sometimes the email address is too obvious and makes a fake easy to spot.
  • Depending on the security you use for email, some of the Phishing emails will hit spam.
  • Also depending on your email security some of the email headers are exposed and show KnowBe4 in them.
  • It's hard to put an ROI on this, but with proper training you can avoid the extensive costs that may happen if a real phishing attack leads to a breach or theft of intellectual property, etc.
I was not involved in this decision

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


We've just begun to implement their video training with our staff and the first one was excellent. KnowBe4's content was timely with the current covid/work at home situations and provided immediate value. In addition, they keep improving on their phishing emails to help keep us on our toes and avoid getting caught by real phishing schemes.
I do not work with this aspect of the product.
One of the best features is the tracking of the phishing emails and how many people clicked on them vs reported them vs deleted/ignored them. This helps support why we need to keep doing this testing/training and shows where we need additional training or focus on how we need to move forward with this product.
This is well suited for any company that has email and needs to help train their staff to prevent phishing attacks that may end up causing issues if the phishing is successful. I feel that everyone needs to beef up their skills with this to help protect yourself and your company.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Not Rated
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Not Rated
Role-based user permissions
Single sign-on capability
Not Rated

KnowBe4 Compliance Plus

The compliance training has provided valuable cases to show what to do and what not to do using real examples of different types of phishing attacks. These examples really help train our staff on what to watch for and help reduce the chances of them falling for a real attack. Some of the training is common sense but its present in a way that directly relates to what we see and use everyday in our technology and don't always think about and really reminds to us stop and think before blindly clicking, etc. I feel that this content that we present on a regular schedule to our staff helps maintain our security and keep us safe.
With having everything on one platform its complete one stop shopping so to speak. We have all of our courses. All of our test phishing attempts. We have all of our test results. We have all of ours course results. We have our follow up phishing failure materials. Everything is tracked down to the person. We can tailor it to the individual, groups, etc. This allows it to be targeted as needed or push out extra items if needed. With having everything in one place we can see the entire 365 degree view at once.
Personally I feel its hard to put a price on security and proper training. I do feel we get great value for what we pay as we continuous use this and keep running new training through it on a regular basis. Staff is continuously trained and tested to improve our security posture.
Without this I feel we'd have issues and be in a much worse situation and probably have had multiple successful phishing attacks.
I think KnowBe4's pricing is on par with its competitors but I feel that their product is a more complete offering for the price.

KnowBe4 Security Awareness Training New Features

We use Active Directory integration to make our life much easier. It integrates seamlessly and allows us to setup user training. This also means we can easily track who has completed the training that we assign out. I highly recommend their services and enhanced offerings like this to help with training.
We utilize the knowbe4 phishing tests and run random campaigns so not everyone gets the same emails nor does everyone get the same "difficulty" of test. We use this to determine if additional training or corrective actions are necessary to insure that we have as secure of an environment as possible.
This is very easy to use and setup. you can configure what to send, how often to send, the levels of difficulty, etc. In addition you can build training plans, assign training, and track metrics of both the direct training and the phishing tests. All of this makes it very useful and an excellent product.

Using KnowBe4 Security Awareness Training

5 - Security Team uses it from a "user" standpoint, however, from a "consumer" standpoint our entire company uses it.
5 - Our security team supports it.
  • Phishing tests
  • Training after failed tests
  • ability to run test campaigns.
  • targeted phishing campaigns based on real items going around
  • more focused training excercises
We continue to find benefits to this training and it is a needed feature for continuous testing/training of our staff to insure we maintain a secure and safe environment,

KnowBe4 Security Awareness Training Support

Questions are promptly answered and our account rep is very accessible to us when needed. In addition they have online resources to help and provide additional information. They offer webinars on various topics as well.