Lifesize!! Excellent Company, Excellent Product
Updated April 18, 2017
Lifesize!! Excellent Company, Excellent Product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Lifesize Video Conferencing
We have several locations spread throughout the state of Florida and we use the Lifesize Video Conferencing System as a way to bring everyone together for face-to-face meetings throughout the organization. The system is also used by our training department to educate staff located throughout our markets. The ability to connect a laptop to the system and share information company-wide has also shown to be a tremendous asset to us.
- Clear audio and video during video conferencing meetings
- The ability to connect and share computer desktops throughout the organization
- Ease of use of the system, from setting up meeting rooms by an admin to ease of use for the end-user
- Upon initial installation, we experienced consistent issues with audio when connecting to a television. The resolution involved changing the default audio output from HDMI to the base unit. I believe the default should be audio through the base unit, so as to eliminate any issues from the start.
- A compact all-in-one system, to reduce cabling, would be beneficial. We have run into instances of vendors, who are unaware of the Lifesize system, come in and disconnect the cabling in order to connect their laptops for presentations. Color-coded or labeled cabling would help in reconnecting these cables to their proper ports. This is mostly an issue at locations where no local administrator is present.
Lifesize Video Conferencing Feature Ratings
Using Lifesize Video Conferencing
2 - No particular skills are necessary besides basic troubleshooting skills. Most Issues we experience are from people disconnecting the cabling from the unit and not knowing how to reconnect them properly or not connecting them back at all. Occasionally we experience Internet Connectivity issues with the units, but this is not from any fault of the system.
- Face to Face meetings with fellow staff located throughout Florida
- Organization-wide Training of Staff
- Vendor On-Site Presentations
- Online Conferences with others outside of our Organization
- Lifesize allowed us the ability to maintain face to face meetings even though our offices are spread out across the State
- Lifesize has simplified the way we train our staff in our different regions
- Vendors can use the system for presentations to a larger group of our staff, including those in different regions of the State
- Staff Training across the State
50 - They represent all aspects of our Business Units, from front line to back room
Evaluating Lifesize Video Conferencing and Competitors
Yes - We relied on other video conferencing tools such as Webex
I would not change the way we evaluated and selected the Lifesize product. We purchased from a 3rd Party Vendor and have no complaints with the support after the sale that we have received.
- Webex
Much more reliable than WebEx for presentations and training
- Price
- Product Features
- Product Usability
Vendor Sales and Support. My vendor is always available and attentive to my support needs.
Lifesize Video Conferencing Implementation
- Vendor implemented
Yes - We were installing several systems at different locations. The initial phase involved the delivery of all of the equipment to the various site, followed up by site to site visits to construct and bring the systems online.
- End-User Training
Lifesize Video Conferencing Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes. Had an issue with the system connecting but not playing audio. Turned out that the default setting was to use the HDMI port on the TV. Switched the default audio to the Lifesize unit and issue was resolved permanently.
I received exceptional service during a time when we were experiencing repeated audio issues with the LifeSize Unit. Support was immediately available and worked with me until the permanent fix was in place. Received a follow up call weeks later to ensure that we were no longer experiencing issues with the units.
Using Lifesize Video Conferencing
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creating Meeting Rooms
- Creating New Users
- connecting to the various meeting rooms available
- troubleshooting connectivity issues
- navigating through the various menu levels
Yes - I, and several of my fellow employees, have conducted and joined meetings using our Laptops, iPads, and iPhones and have not had any issues using the system.