LogicMonitor has had a significantly positive impact on our business.
September 10, 2020

LogicMonitor has had a significantly positive impact on our business.

James Deaton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor in an MSP environment to monitor over 30 customers' internal environments and generate alerts and notifications based on their unique requirements and escalation paths. Due to its extensibility and flexibility of configuration, we are able to meet customer requirements that are not out-of-the-box. By aggregating the information monitored we are able to more effectively set standards that allow us to meet the majority of customer needs and provide an easy-to-access interface for them through dashboards and alert notifications.
  • Extensibility - this allows us to create unique data sources and monitor unique capabilities
  • Flexibility - this allows us to establish dashboards and alert notifications to meet customer needs
  • Additional data sources
  • More granular user access
  • ROI has been very good for us.
  • Going from Pro to Enterprise versions significantly improved our options.
LogicMonitor is head and shoulders above anything we have used before. Traverse was the most feature-rich, but the back-end was cumbersome and problem-prone. But it was not extensible, support was lacking, and product updates were inconsistent.
Support has almost always been able to help resolve any issues. Especially since we have gone to Enterprise, we have had very good support.
Most of what we monitor are on-premises resources. We have monitored cloud instances in the past. We are at almost 1800 devices and running Services Insights. We are monitoring devices primarily in the Texas and Southwest region of the US.
We have had a very good experience in implementing and maintaining LogicMonitor. The collector updates being automated are significantly easier than in any other product we have used. It's definitely a lot less work than any other product we have ever used.
We still use the same number of tools but have expanded the areas we are deploying LogicMonitor into. We definitely see a shorter MTTR using LogicMonitor due to the tolls and methods it uses for polling.
Services monitoring and network monitoring are both very good with LogicMonitor. Its security monitoring needs improvement.