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LogicMonitor is how monitoring should be.
December 10, 2020

LogicMonitor is how monitoring should be.

Alex Boyle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor for network and system monitoring. The information and data provided by the tool helps influence decisions across the company as well as with our customers. We do standard network and systems monitoring to address issues actively as well as proactively. LogicMonitor provides a platform to deal with customer infrastructure issues, as well as the ability to predict and notify of trends, so our other teams can proactively predict future issues and deal with them before they happen. The ability to customize reports and dashboards is key as an MSP, because we can present custom tailored dashboards to our customers on request.
  • Present data in an easily digestible way.
  • Open communication with account representative for things like bug reports and feature requests to further customize our experience.
  • Platform Integration with ticketing systems is very good out of the box, with support for custom integrations.
  • Anything that can be measured can be monitored in LogicMonitor.
  • New features are often lackluster on first deployment, but usually are patched within an expected timeframe.
  • Support tickets could be worked faster.
  • Out of the box data sources are sometimes irrelevant and need to be customized.
  • Better SLA for response time.
  • CSAT increase due to improved customer satisfaction of our response to alerts.
  • Less "missed opportunities" when customers come to us and want a custom solution.
LogicMonitor is faster and easier to use than the other guys. I am able to effectively navigate the UI to schedule downtime, check past alerts, look at graphs and determine trends in the data. The reporting tool that comes with LogicMonitor is perfect for running metric reports, and offers a slew of customizable reports. If there ever is an issue, I can open a chat with support from any page within LogicMonitor, and have an answer within 5 minutes of talking to someone at LogicMonitor.
LogicMonitor has a support button accessible from anywhere inside the webpage. There is also LogicMonitor certifications offered through their training portal, which helps understand what is going on backstage. Support response is quick and there is open communication with their account representatives, which can also drive successful support opportunities. I have nothing bad to say about the support for LogicMonitor. Great to work with.
We are a managed service provider so we are all of the following: on-prem, public cloud, private cloud, a combination of all/some.We monitor between 11000 and 12000 devices. We have infrastructure in all geographic locations, being a worldwide leader in white-glove IT services. We have customers in a diverse range of occupations.
LM is easy to setup, our build team follows the standard collector deployment and LM handles the updates. It is a very symbiotic relationship. I have been apart of deployment of HP SiteScope and now LogicMonitor and the latter was 100 times easier and faster. Most LM collector issues are resolved by simply restarting the service on the device that is doing the monitoring.
LogicMonitor has indeed consolidated multiple tools into one, and also provides ways to integrate into other tools, for example ticketing systems. We use LogicMonitor integrations for autotask and ServiceNow for example. We retired our SolarWinds implementation and now every customer of ours is monitorable from one dashboard. We can then break out custom dashboards to provide to our customers. LM has increased our response time and overall ticket SLAs drastically.
The best monitoring solution I have used compared to Solarwinds, Nimbus, HP SiteScope.
LogicMonitor is great for monitoring up/down status of network and system devices. The tool works great for anything we can throw at it, whether it be application/website/device monitoring. There are few scenarios where LogicMonitor is not the right choice as a monitoring platform; in fact I cannot think of any where LogicMonitor was the issue.