LogicMonitor great for maturing start-up!
December 19, 2020

LogicMonitor great for maturing start-up!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor here in IT at my company to manage our servers, as well as our underlying infrastructure. In addition to it providing a baseline level of monitoring, we also use it as our configuration backup for our networking gear. We like it primarily due to ease of use, and ease of ability to access current and historical information. It also seems like it would be a great tool to monitor for proactive remediation of some issues, but we haven't really had the staff-time to get it set up how we'd like for that.
  • Ease of configuration.
  • Ease of viewing the data.
  • Robustness of data collected.
  • Alerts page filtering is confusing.
  • Took a bit to get Windows Server service monitoring set up.
  • Haven't found a good way to have LM itself handle proactive remediations without doing something hack-y on escalation chains.
  • Better insight into infrastructure.
  • Great config management for Cisco and Palo Alto devices.
  • Ease of use means work-hours can be dedicated elsewhere.
SCOM can do damn near anything, but practically takes an entire team just handling it. LM is super easy to get set up and going, even on a small team such as ours.

Datadog seems like a solid tool, but more oriented towards developers than IT infrastructure.

Not listed here is an open source NMS that we've used before- LibreNMS. While that's solid for handling Cisco devices, it's also a bit fussy and requires way more hand-holding to configure and maintain than LM. It also doesn't really handle more than Cisco devices easily, in my experience.
The built-in chat feature for LogicMon is, hands down, one of the best support channels I've worked with. I can stay in my app while getting the support I need, and they've always been able to help me solve whatever issue I'm coming across. Definitely a big win here.
We're predominantly monitoring devices in our on-prem infrastructure, but we do have some degree of a hybrid environment with a bit of public cloud services included. We're monitoring ~100 on-prem devices. All the devices we're monitoring are in North America, but we have devices in both the US and Canada.
The ease of setup and config for LM cannot be understated. Compared with any other tools I've used, LM is super easy to work with. Just get a couple of on-prem nodes stood up that can talk to your infrastructure and let it do its thing! We run a pretty locked down environment (no Domain Admin service accounts), but it was still easy to make LM a local server admin across our entire Windows fleet, and while we had to set up a collector per DC directly installed on each DC, the fact that we could do this to monitor our DCs while also not making it a domain admin was wonderful!
We originally had very minimal monitoring in our infrastructure as we matured from a start-up. With that being the case, we wanted a more modern tool that matched well with monitoring our IT infrastructure that allowed us to maintain our small team size while giving some robust monitoring. LM seems to fit those requirements perfectly!
I think LM is great if you're looking for a good, easy to use monitoring tool that is highly extensible. You can find modules for almost anything (I've even heard of it being used to monitor beer keg status at their own office!). It's great for getting a ton of visibility into your environment while also minimizing setup time.

It does lack in the automated proactive remediation department; I haven't found a way to do that easily yet. And while its tuning is very good out of the box, I have yet to find a monitoring tool in general that doesn't require any tuning, and LM is no different here. And while you can send Netflow data to it, it seems like it's no replacement for a full-on NMS, though it can work very well in conjunction with one.