LogicMonitor great for maturing start-up!
December 19, 2020
LogicMonitor great for maturing start-up!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
We use LogicMonitor here in IT at my company to manage our servers, as well as our underlying infrastructure. In addition to it providing a baseline level of monitoring, we also use it as our configuration backup for our networking gear. We like it primarily due to ease of use, and ease of ability to access current and historical information. It also seems like it would be a great tool to monitor for proactive remediation of some issues, but we haven't really had the staff-time to get it set up how we'd like for that.
- Ease of configuration.
- Ease of viewing the data.
- Robustness of data collected.
- Alerts page filtering is confusing.
- Took a bit to get Windows Server service monitoring set up.
- Haven't found a good way to have LM itself handle proactive remediations without doing something hack-y on escalation chains.
- Better insight into infrastructure.
- Great config management for Cisco and Palo Alto devices.
- Ease of use means work-hours can be dedicated elsewhere.
SCOM can do damn near anything, but practically takes an entire team just handling it. LM is super easy to get set up and going, even on a small team such as ours.
Datadog seems like a solid tool, but more oriented towards developers than IT infrastructure.
Not listed here is an open source NMS that we've used before- LibreNMS. While that's solid for handling Cisco devices, it's also a bit fussy and requires way more hand-holding to configure and maintain than LM. It also doesn't really handle more than Cisco devices easily, in my experience.
Datadog seems like a solid tool, but more oriented towards developers than IT infrastructure.
Not listed here is an open source NMS that we've used before- LibreNMS. While that's solid for handling Cisco devices, it's also a bit fussy and requires way more hand-holding to configure and maintain than LM. It also doesn't really handle more than Cisco devices easily, in my experience.
We're predominantly monitoring devices in our on-prem infrastructure, but we do have some degree of a hybrid environment with a bit of public cloud services included. We're monitoring ~100 on-prem devices. All the devices we're monitoring are in North America, but we have devices in both the US and Canada.
The ease of setup and config for LM cannot be understated. Compared with any other tools I've used, LM is super easy to work with. Just get a couple of on-prem nodes stood up that can talk to your infrastructure and let it do its thing! We run a pretty locked down environment (no Domain Admin service accounts), but it was still easy to make LM a local server admin across our entire Windows fleet, and while we had to set up a collector per DC directly installed on each DC, the fact that we could do this to monitor our DCs while also not making it a domain admin was wonderful!
We originally had very minimal monitoring in our infrastructure as we matured from a start-up. With that being the case, we wanted a more modern tool that matched well with monitoring our IT infrastructure that allowed us to maintain our small team size while giving some robust monitoring. LM seems to fit those requirements perfectly!