Great infrastructure monitoring and alerting but geared towards larger organizations and bad pricing practices!
February 24, 2023
Great infrastructure monitoring and alerting but geared towards larger organizations and bad pricing practices!
Score 5 out of 10
Vetted Review
Overall Satisfaction with LogicMonitor
LogicMonitor is great for monitoring IT infrastructure and alerting about any issues. We used it as part of our managed services offered to our SMB customers. It can gather data from a wide range of products that are deployed within any IT environment. It also provides long-term data points for historical review and finding trends.
- monitoring a wide variety of products in IT environments
- very flexible setup for alerting
- easy to deploy and add devices to monitor
- can get very complex to configure thresholds properly and get data points that are of interest
- very slow to implement updated data sources for new generations of equipment
- pricing and contractual terms are horrible (annual renewals, automatic pricing increases, locked in device quantities) rather than billing monthly usage
- not very SMB friendly (lots of features not needed for small environments but there's no options for cheaper, more basic licensing, geared towards larger organizations and constant grows in monitored devices)
- definitely adds a good amount of cost to any account which is not easy to sell to SMBs
- it does give a piece of mind knowing that everything is monitored and alerts will go out before users know something is not working
We manage a number of SMB clients throughout Southern California with mostly on prem infrastructure from very small environments with just basic networking and a server to deployments with several servers and shared storage which all needs to be properly monitored. We were monitoring up to 150 devices with LogicMonitor.
It's very easy to deploy and add devices to monitor, however the biggest time consuming factor is dialing in alert thresholds and constantly adjusting global values or individual devices based on lots of factors. A very annoying issue is when LogicMonitor updates datasources, it will overwrite any custom edits that were done to thresholds. So either you don't update or you have to redo all your previous work. Updating the data sources is a very cumbersome process that's lacking the most simple features like a search and sort. To claim there is no maintenance and configuration required is an understatement at the very least.
LogicMonitor has not replaced any other tools or lowered the need for them. It's simply a nice monitoring platform to be alerted of any issues immediately when it happens and before users call and complain. Usually we're already aware and fixing the problem by the time we get calls about issues. It does help to keep the time to resolution very low.
Do you think LogicMonitor delivers good value for the price?
Not sure
Are you happy with LogicMonitor's feature set?
Yes
Did LogicMonitor live up to sales and marketing promises?
Yes
Did implementation of LogicMonitor go as expected?
Yes
Would you buy LogicMonitor again?
Yes
Using LogicMonitor
- client infrastructure monitoring and alerting
- configuration management
LogicMonitor Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - I've reported bugs about not getting data from certain devices due to new hardware/software releases by the vendor. It usually takes a long time to get LogicMonitor to adapt the data sources to new products which can be very frustrating and while there's no data monitored, it may affect the ability to respond to issues in the same way you're used to.