Monitor and manage all your servers from a centralized location with LogicMonitor.
We had a major issue in our instance and LogicMonitor has been a valuable tool for me and our team to find and solve that issue. With it …
Overview
What is LogicMonitor?
LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.
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Pricing
Enterprise
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Cloud
Website Monitoring
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Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.logicmonitor.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogicMonitor?
LM Envision is a SaaS-based unified observability platform that enables digital enterprises to adopt a cloud-ready operating model for meeting key business demands. LM Envision provides clarity across hybrid enterprise IT, brings diverse IT and development teams together to solve complex problems, and enables IT to innovate faster while improving operational efficiency to the critical IT services they deliver.
LM Envision aims to offer an alternative to the tool sprawl that exists in many organizations today. By leveraging a platform that enables collection, analysis, contextualization insights and exploration of observability data across traditional and modern environments, it helps IT teams to remove the blind spots that come from siloed monitoring tools. And it enables IT teams to rally around a platform that offers a “single source of truth” to quickly triage and resolve problems, leverage AIOps to spot performance trends, and shift their time and investment from operation tasks to work that drives innovation for the enterprise.
LM Envision aims to offer an alternative to the tool sprawl that exists in many organizations today. By leveraging a platform that enables collection, analysis, contextualization insights and exploration of observability data across traditional and modern environments, it helps IT teams to remove the blind spots that come from siloed monitoring tools. And it enables IT teams to rally around a platform that offers a “single source of truth” to quickly triage and resolve problems, leverage AIOps to spot performance trends, and shift their time and investment from operation tasks to work that drives innovation for the enterprise.
LogicMonitor Features
- Supported: Infrastructure Monitoring
- Supported: Network Monitoring
- Supported: Cloud Monitoring
- Supported: Logs
- Supported: Server Monitoring
- Supported: Remote Monitoring
- Supported: AIOps (data forecasting, root cause analysis, dynamic thresholds)
- Supported: Database Monitoring
- Supported: Container Monitoring
- Supported: Synthetic Website Monitoring
- Supported: APM
- Supported: Storage Monitoring
- Supported: Virtual Machine Monitoring
- Supported: Configuration Monitoring
- Supported: Topology Mapping
- Supported: Customizable Dashboards
- Supported: Alert Escalation Chains
- Supported: Reporting
- Supported: Alerting
- Supported: 24x7 Live Technical Engineer Support
LogicMonitor Screenshots
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LogicMonitor helps Abrigo maintain 99.99% uptime
GCISD accelerates digital transformation with LogicMonitor
who is LogicMonitor?
Carrier partners with LogicMonitor in path to unified observability
LogicMonitor Integrations
LogicMonitor Competitors
LogicMonitor Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
LogicMonitor Downloadables
Frequently Asked Questions
LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of LogicMonitor are from Mid-sized Companies (51-1,000 employees).
LogicMonitor Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 29% |
| Mid-Size Companies (51-500 employees) | 41% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(311)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
April 12, 2023
LogicMonitor is the best thing you've never heard of
LogicMonitor is currently being used in IT to monitor our infrastructure, switch configuration and audits, and lastly log aggregation. This meets or exceeds the audit requirements for network backups, netflow, and server monitoring with the additional benefit of log aggregation. It has been an invaluable tool in accomplishing everything that we need, and continues to evolve.
- Network Configuration Audit/Backup - we're able to pull all of our configurations into LogicMonitor and compare them for changes, and even alert on these, thus increasing the thoroughness of our change management process.
- Infrastructure Monitoring is terrific, there are tons of metrics and items we can alert on, nothing goes unnoticed.
- Cloud Monitoring is something that is native in all environments, i.e. AWS, however, being multi-cloud it's nice to have everything aggregated under one product.
- I'm not a fan of how to delete/remove objects from LogicMonitor - it is a little cumbersome.
- When you onboard your enterprise in LogicMonitor, everything is thrown into a default "bucket"; this is annoying. I wish the tool would force you to create logical grouping from the beginning.
- LogicMonitor has allowed us to exceed an audit requirement.
- Cost is huge - it was slightly more expensive than what we previously had, however, it combined multiple tools into one, which doesn't require me invest a lot of man power into multiple services.
LogicMonitor blows Site24x7 out of the water, there is no comparison. Cost going from Site24x7 to LogicMonitor was around triple, however, Site24x7, at the time had no native Palo Alto support, network backups and charged per-interface licenses. After comparing "apples to apples" it just feel miserably short.
We are a mix of on-prem and multi-cloud. We have roughly 300 devices.
We have done very little to maintain LogicMonitor. Our previous solution was also hosted, while it required some maintenance it wasn't anything more than installed or upgrading an agent.
We have provided increased visibility into our network because it allowed us to full backup and alert on unexpected configuration changes on our network. We were also allowed to remove inadequate tools from our stack to make our security posture stronger, overall.
10
InfoSec & IT, between both groups we leverage LogicMonitor for our regulatory and compliance needs, audit logging, and overall system monitoring.
2
Most of the support skills required are minimal at least from getting the system stood up. Once we went live with LM, anyone with basic understanding of OpsGenie or PagerDuty the escalations were very simple and straight forward. Cloning and reusing built-in LogicModules are very easy to understand and edit. Overall, outside of our Engineering/InfoSec team they have adopted and adapted very well to LM.
- Compliance & Regulatory
- Audit Logging
- Server/Network Monitoring
- LM Logs was a new addition that we had not previously leveraged (early adopter)
- Service monitoring and restarting
- Page outs & escalations
Yes
Site24x7, they lacked feature sets we needed and as we added more 'add-on's' they became cost prohibitive for what we wanted to accomplish.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
I do not believe we would have changed anything, overall, they fit the bill exactly as we needed. There are more otpions we haven't uncovered and it's always a pleasant surprise we have all the licensing we need to just enable it and begin using immediately.
I did not purchase an additional support
We have a NOC dashboard we wanted to display, within 15m support had walked me through the best and approved way to have this constantly displayed. We had the board up and running within our IT area shortly thereafter.
February 24, 2023
Great infrastructure monitoring and alerting but geared towards larger organizations and bad pricing practices!
LogicMonitor is great for monitoring IT infrastructure and alerting about any issues. We used it as part of our managed services offered to our SMB customers. It can gather data from a wide range of products that are deployed within any IT environment. It also provides long-term data points for historical review and finding trends.
- monitoring a wide variety of products in IT environments
- very flexible setup for alerting
- easy to deploy and add devices to monitor
- can get very complex to configure thresholds properly and get data points that are of interest
- very slow to implement updated data sources for new generations of equipment
- pricing and contractual terms are horrible (annual renewals, automatic pricing increases, locked in device quantities) rather than billing monthly usage
- not very SMB friendly (lots of features not needed for small environments but there's no options for cheaper, more basic licensing, geared towards larger organizations and constant grows in monitored devices)
- definitely adds a good amount of cost to any account which is not easy to sell to SMBs
- it does give a piece of mind knowing that everything is monitored and alerts will go out before users know something is not working
We manage a number of SMB clients throughout Southern California with mostly on prem infrastructure from very small environments with just basic networking and a server to deployments with several servers and shared storage which all needs to be properly monitored. We were monitoring up to 150 devices with LogicMonitor.
It's very easy to deploy and add devices to monitor, however the biggest time consuming factor is dialing in alert thresholds and constantly adjusting global values or individual devices based on lots of factors. A very annoying issue is when LogicMonitor updates datasources, it will overwrite any custom edits that were done to thresholds. So either you don't update or you have to redo all your previous work. Updating the data sources is a very cumbersome process that's lacking the most simple features like a search and sort. To claim there is no maintenance and configuration required is an understatement at the very least.
LogicMonitor has not replaced any other tools or lowered the need for them. It's simply a nice monitoring platform to be alerted of any issues immediately when it happens and before users call and complain. Usually we're already aware and fixing the problem by the time we get calls about issues. It does help to keep the time to resolution very low.
3
1
- client infrastructure monitoring and alerting
- configuration management
no
Yes
I've reported bugs about not getting data from certain devices due to new hardware/software releases by the vendor. It usually takes a long time to get LogicMonitor to adapt the data sources to new products which can be very frustrating and while there's no data monitored, it may affect the ability to respond to issues in the same way you're used to.
We deployed the LogicMonitor to our customers' big data enterprise production system, our SaaS solution, and our WW infrastructure. Our goal of deploying LogicMonitor was to consolidate all our monitor solutions to a single SaaS-based solution with a single view across all our customers' SaaS and WW infra. This allows us to be more proactive and improve the overall uptime of the systems.
- Easy to customize
- Fast UI
- Central monitoring system
- Easy to use
- Use more predictive solutions using AI and ML
- Logs
- Looks like an old UI
- Build in data sources for SQL, Microsoft
- DB monitoring
- Proactive with good uptime.
- We save hundreds of man-hours per year.
LogicMonitor was easier to customize per our needs. We could deploy it globally with some limitations we have (e.g. only one server per site can go outside the internet) and without a lot of external support.
We have hybrid infrastructure, on-prem owned by our customers, on-prem owned by our company, public cloud and private cloud. We monitor about 80 different locations and installations, with a total of about 450 servers, a mix of Windows, Linux, Ms SQL, Big Data platforms (Vertica and Hadoop).
The only maintenance you need to do is to import data sources or develop your own data sources. We didn't have any issue with the LogicMonitor back-end up-time or availability. The configuration is easy and self-exploration/customization. If you want to do advanced data sources, make sure you know how to write code, but Overall, this is an easy tool to use.
We moved from about 70 Microsoft System Center (SCOM) servers to a single central solution. We could reduce hundreds of man-hours using LogicMonitor.
10
10
high skil
- Monitor the entire infra.
- Alert for production critical issues
- Be Proactive
- Correlation between components
- Customization
- Log - Get insights from logs
- More configuration
- Application layer monitor
Yes
System Center
- Product Features
- Product Usability
Nt much, this is one of the best monitoring tool I ever used
- Implemented in-house
No
Change management was a minor issue with the implementation
- We didn't have
- Online training
- in-person training
Yes, no problem
No
Yes - we have customized the interface extensively
Yes - we have added extensive custom code
We add a lot of data sources
No
No, we know to do most we need
Yes
Their support is very good an help us with the deployment
- To customize and create data sources
- Monitor the logs
Yes
- Our product
Very depth
- SQL DB
- Vertica DB
Not deep enoug
- API (e.g. SOAP or REST)
Scripting,
JDBC
JDBC
More built in data sources
Pricing
No
Yes
Didn't feel it as a cloud system
- Consolidate into on SaaS tool
- More application layer monitor
Yes
enterprise
No
December 04, 2020
My LogicMonitor Review
Our company uses LogicMonitor for all our sites globally. We have hundreds of devices being monitored with this solution. It does provide good monitoring and alerting for network devices, servers, and infrastructure overall. SMS/Cellphone call to notify about critical alerts is definitely a useful and powerful tool for our company.
- Monitoring
- Historical Overview/Usage
- Alerting
- Dashboard widgets can provide more customization
- Datasources for new software need to be updated usually with support help
- Ways to setup an alert or notification based on widgets triggers
- Avoiding disruptions is definitely key in our business.
- Makes troubleshooting easier
- Dashboards are great at displaying key information.
My vote is towards LogicMonitor monitoring and alerting. Splunk is a good Syslog tool but I don't see the number of features and capabilities you can achieve with LogicMonitor--especially infrastructure dashboards.
Applications might compare in alerting but are not even close in regards to monitoring and notifications via SMS/email and cellphone (IVR voice).
Applications might compare in alerting but are not even close in regards to monitoring and notifications via SMS/email and cellphone (IVR voice).
We have a hybrid environment in which LogicMonitor monitors hundreds across all our regions and markets. EMEA/AMER and APAC regions are fully covered with LogicMonitor, either cloud or on-premise devices (network or servers). We have followed the support with LogicMonitor's assistance on useful dashboards.
Our LogicMonitor implementation was quite fast, initially setting up a few servers and devices and then growing exponentially into hundreds. Maintaining LogicMonitor has been quite easy, usually manually not performing auto-discovery on subnets. I'm still learning a trick here and there related to adding devices in a more consistent and effective manner.
LogicMonitor has been able to help us with new dashboards that can present all types of critical information related to the network and servers. This real-time visibility is vital to reduce mean time to troubleshoot and provide a quick resolution in minutes. We can rely more on LogicMonitor than other apps that can assist with alerting.
50
All Technological departments from R&D to prod environments related to Network/DB/Cloud
5
Network engineer, Dev Engineers, Server admins are the primary backend users supporting Logic Monitor
- Monitoring Remote Sites
- Network Connections
- Server health
- Application Utilization
- Hardware failures
- Alerting via SMS
- Alerting via Voice Call
- Logs Review
- Call Reports
No
- Product Features
- Product Usability
Coverage and support for all our devices/servers was key selecting this vendor. Taking advantage of these features has been quite productive.
Probably attending more Demo session for Logic Monitor with a Global vision instead of a local view for a few devices.
No
Current Support I feel it as Premium. Techs in Logic Monitor are great and extremely knowledable about all the product components. Quite impressive.
No
Creating Dashboards, Kirby (Tech) helped me so much suggesting to use and import a custom report for Palo Alto and eventually another for Cisco Telephony. Great support from Kirby. He saved the day.
LogicMonitor is our network monitoring system for our private cloud. It monitors all components in our infrastructure and alerts to a centralized network operations center that remediates the issue at hand. Consumers of LogicMonitor include our Cloud Operations team, Developers, QA, DevOps and Customer Support. The business problem it addresses is to try to catch customer impacting issues and remediate them before the customer even knows about them.
- Huge inventory of pre-built templates for monitoring things from Power PDUs to blade servers.
- Robust groovy scripting language that would enable administrators to add monitoring that is specific to your company.
- Uptime, uptime, uptime, uptime =). In the close to four years that we have used LogicMonitor, they have had one or two incidents of downtime.
- Eat to set up. The collector install takes minutes to install. I literally added hundreds of hosts within a day.
- Missing robust support for some fundamental things like SNMP traps.
- Support team is going through some growing pains. The people and coverage is growing but product expertise and customer experience is degrading. I am sure they will fix this though.
- They are in the middle of transitioning to a new UI. It looks better but is a lot harder to use for people that have been on the old UI for a long time. Probably just an issue with legacy customers.
- Money saved on capital expenditure to buy servers for a monitoring system. All our logicmonitor collectors are on virtual machines.
- Money saved on operating expense for headcount to maintain a huge monitoring system. Very low headcount to maintain a SaaS solution.
We had Zabbix before using Logicmonitor. We ran into massive scalability issues when trying to go past 2000 devices.
We spent a lot of time researching and trying to architect the system to work. However, despite our efforts we still missed alerts and customers were impacted due to the failed monitoring.
We had no scaling issues at all with Logicmonitor. We have tripled in size since we started using Logicmonitor and it all has been totally painless.
120
Cloud Operations
- Network Administrators
- Network Operations Center
- System Administrators
- Database Administrators
- Telecom Administrators
Developers
Customer Support
- Network Administrators
- Network Operations Center
- System Administrators
- Database Administrators
- Telecom Administrators
Developers
Customer Support
1
The minimum requirement is to know monitoring technologies in general. (e.g. SNMP, MySQL, http etc). Adding basic monitoring is a entry level position. Adding new monitoring will require scripting abilities or advanced knowledge of the product.
- Service uptime monitoring
- Capacity management
- Inventory
- Synthetic transaction monitoring (e.g. create interaction that simulates user interactions)
- Business intelligence reporting
- Amazon Cloud monitoring
- Implemented in-house
Yes
We started with a couple of hosts first to see how it works and if it would have any impact to our servers. Once we confirmed no impact, we migrated in batches of 20-100.
Change management was a big part of the implementation and was well-handled
None. Change management is processed already in case and we deployed Logicmonitor with that in mind.
- Silly mistakes done by administrators. (e.g. mistyped SNMP community string)
No
There is no such thing with LogicMonitor. As a SaaS solution, support is backed into the cost of the product.
We added monitoring for RabbitMQ queue statistics. So the template would just poll the rabbitmq servers and get the stats for every single queue. After this monitoring was added, we noticed an increase in CPU utilization. Apparently polling 5000 queues from one rabbitmq server was taxing one cpu out of the server. When I brought this to support's attention, they were able to refactor the template and made it a lot lighter on the CPU. I thought that case showed excellent understanding and ability to solve problems.
- Adding hosts to the platform
- Adding groovy scripts for custom monitoring
- Adding collectors to expand capacity
- Clicking through the device tree structure when there are 20 host groups and 3000 nodes
Yes
I would say it is beta quality right now. The main webpage has single sign on but that does not work with the mobile interface. Mostly the mobile interface is designed to login to interface with current alerts.
Yes
90% of the time the release goes smoothly. Interaction with the customer can be greatly improved. (e.g. informing customer maintenance has been [done] and maintenance has ended). There was one one case where I found an issue after the release happened. There were a few cases where they found issues with the release and cancelled my rollout.
- Local cache of monitoring data. If network is down, the collector would cache the metrics for up to 30 minutes and will send it once the network is back up
- Website checks from collectors
No
No