M365 Product Review
Updated November 01, 2022

M365 Product Review

Gil Morris | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft 365 (formerly Office 365)

We utilize M365 across our entire organization in a hybrid environment. We chose M365 initially for the licensing structure and cost efficiencies associated with desktop and mobile Office applications. Through the evolution of M365, we now appreciate one portal to administer our Office, and other Microsoft app, deployments. We also enjoy the reporting features as well.
  • Email
  • Deployment
  • Licensing
  • Cost
  • Administration
  • Teams stability issues
  • Handling third-party email security vendors (ex. Trustifi, etc.)
  • Work with more vendors for third-party integrations
  • Affordability
  • Consolidated administration
  • Reporting
  • Application and services offerings
  • Positive - Licensing for 5 devices for each account
  • Positive - Improved Azure services integration
  • Positive - Improved Compliance services
  • Negative - Teams stability is dismal and keeps us from using it (even though we're paying for it)

Do you think Microsoft 365 delivers good value for the price?


Are you happy with Microsoft 365's feature set?


Did Microsoft 365 live up to sales and marketing promises?


Did implementation of Microsoft 365 go as expected?


Would you buy Microsoft 365 again?


I would recommend M365 for small to medium-sized businesses that need, or want, the value for licensing multiple devices, per account, with Office applications and other Microsoft services. However, that said, there should be someone in the business that can administrate the M365 account for all staff, preferably either internal IT or an outsourced MSP. I would suggest utilizing video and file-sharing services such as Zoom until at such time Microsoft Teams application and services are more stable and afford more integration with other vendors.