Great competitor solution to Slack
Gary Smolyak | TrustRadius Reviewer
June 30, 2019

Great competitor solution to Slack

Score 8 out of 10
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Verified User
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Overall Satisfaction with Microsoft Teams

Microsoft Teams is used as our primary interoffice chat client as well as a method for team communication. For now, it is only being used by the IT department. We have several other chat clients that are leveraged company-wide, including Skype for Business and Slack. Microsoft Teams is solving the business problem of having an effective way to communicate with teams as well as having custom channels where each team can collaborate and talk among themselves without disrupting others with tons of notifications.
  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for Business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
  • Team's mac desktop client could improve on resource management. Currently, the teams desktop app for Mac is very memory intensive and noticeably decreases battery life.
  • The reply to a specific threat box is often hard to see, I've found myself adding a whole new post instead of replying to an existing thread.
  • File uploader can be glitchy sometimes. Have found myself having to re-upload attachments I'm trying to send to someone.
  • Teams provides us a much more positive experience than Skype for Business, users are able to keep up with conversations across multiple devices without issue.
  • Increased productivity because the different channels allow teams to much better collaborate rather than relying on a standard group conversation.
  • Increased collaboration with Office 365 tools allows us to easily integrate content from Word and Excel, etc. into chats or into different channels.
Microsoft Teams is very similar to Slack in that they are both chat clients that also leverage team communication. While we use both Slack and Teams at my organization, I find myself sticking to Teams for the most part due to its already built-in integration with the Office 365 suite. Also, Teams is our main communication tool for the IT department. Slack is used in our organization for communicating across teams that are outside of IT. Also, daily tasks like Scrum are used in Slack.
Microsoft Team is great for Inter-team communication and is well adapted to work like Slack in that there is the ability to create different separate threads where different teams can communicate with each other without having to disrupt others. Teams is not as well suited as a meeting software like Skype for Business is. For example, Teams still does not have the ability to remotely request control of one's screen. This is a feature I have found useful in Skype as a last-ditch method of troubleshooting.