The Best all in One Collaborative tool?
August 16, 2019

The Best all in One Collaborative tool?

Oluwakorede Daramola | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

Microsoft Teams is used as a collaboration app that helps teams in my organization stay organized and have conversations—all in one place. It is being used across the whole organization. It has helped my organization address the issue of employees having to work remotely and monitor their productivity which is a very important.
  • Access to the latest versions of Office software (Word Excel, PowerPoint, Outlook, etc.). It also allows you to use the most advanced features in these applications that have seen significant improvement (e.g., Direct Translation of Text in a Second Language in Word, Using Geo Cards in Excel).
  • Availability of your files to you from any computer, tablet, and on your phones, sharing files with colleagues and working on the same file from different locations at the same time. These features have helped to significantly reduce the number of sent emails.
  • Saving files in the cloud ensures that the copy of your disc is saved.
  • Improvements have been made to make Microsoft Teams easier to navigate and use.
  • There are limitations when using the online Microsoft office suite (Word, Excel, etc.), the locally installed version on my laptop performs better.
  • Cloud services tend to be vulnerable to data breaches, so I might have some reservations as to being comfortable with cloud service.
  • A single window only- means I cannot open more than one item at a time. So, if I am in the middle of editing a document and I receive a chat message - I have to exit the document to look at the chat message (and respond) then go back into the Teams file folders and revert back to the specific document. This ends up wasting my time and making the whole process cumbersome for me.
  • Cost less to implement and provides good enough service.
  • Reduced Investment cost by almost 15%.
  • Easier and faster functioning has improved overall time of delivery, thereby ensuring projects meet deadline which in turn translate to higher investment returns.
I feel like in recent years they have made great improvements in UX/UI making the products easier to use. The software suite of apps are so robust and you have them both on the cloud and on the desktop to use whenever and whichever way you desire. The MS software apps are the best money "can't buy" - meaning you can't buy any better apps than MS provides for each category you are dealing with.
Their phone and remote customer technical support sessions are awesome. The customer support staff are very respectable and polite and they always treat issues with maturity and in a professional manner. The customer support staff are also very knowledgeable and have never failed to provide the needed support when and where necessary.
As a Microsoft Office user for 12+ years, Microsoft has done a lot to innovate their productivity platform. In particular, Office 365 has tons of differentiated value:

  • Unlimited upgrade rights to the latest versions is very impressive as no other types of productivity software provides this option.
  • The amount you receive in the suite is amazing, Co-authoring - allows for better productivity, Office 365 is secure by ensuring security of their cloud platform . The UI is easy to navigate through, and I have personally taught both kids and older folks how to use Office 365 in minutes. Microsoft did a great job creating a navigation pane that is easy to go through. Office Mobile is also great.
  • An appropriate situation to use Microsoft Teams is when there is a need to multitask in editing a document or putting together a proposal or report that needs to be submitted in a limited time frame.
  • A less appropriate situation would be if just one person needs to work on a document and decides to do it on Microsoft Teams instead of just using a Microsoft office software installed directly on his/her computer system.