Teams: It's like Slack, but better.
January 21, 2020

Teams: It's like Slack, but better.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

We're using Microsoft Teams organization-wide, but adoption rate is currently at 55%. We have the leading competitor also under our roof (Slack) and some departments choose to use that primarily over Microsoft Teams, though everyone is still configured to be able to use Teams. Microsoft Teams is great for some departments, giving us the ability to collaborate on documents and share them seamlessly in a digestible format.
  • Collaboration has to be the number 1 reason. You can read and edit Microsoft Office documents in the app, without opening the document in a browser or app.
  • Chat functionality completely replaces the need to rely on its predecessor (Skype for Business).
  • Team-member management is a little clunky. You can't give some users more access than others in a team for things such as read vs read/write. If a member is in the team, they have full access. It's fine for most things but not everything.
  • Add/remove notifications in organization-wide teams should be able to be turned off. It's a little awkward when people get fired, and they're removed from the team. It broadcasts it to everyone.
  • We've saved money on Slack subscriptions with Microsoft Teams now being free for us with our current licensing. Great value there!
  • Collaboration is now much easier and saves everyone time.
Skype was a very frustrating experience and seemed like something that was not well maintained. Calls constantly dropped, users had authentication errors constantly, and it was not available on phones when we last checked. We used it for a few years, but when the Microsoft Teams Beta was live we immediately jumped onto that to test it and never looked back. We use Slack from time to time, and they seem very similar. Since launch, each platform has copied the other and they're even more similar now. I don't have enough firsthand experience with Slack to say much, other than I didn't like the Workspace/Channel setup in Slack compared to Teams. You also needed to connect to a google drive to have any online storage.
Never had to call or email them. Doesn't get much simpler than that!

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

An enterprise with E3 licensing with Microsoft should absolutely give Teams a shot. It costs nothing extra, compared to Slack or any other alternative. Environments that want to look at collaborating more efficiently or requiring organization-wide chat should also consider Microsoft Teams. Teams uses a SharePoint backend, without the typical Sharepoint headaches that many people are familiar with.

Smaller companies with less need for smaller groups to be able to share with only themselves may find Teams to be a little clunky. It has a lot built into the platform that would just be more work to use than is necessary.

Microsoft Teams Feature Ratings

Task Management
10
Gantt Charts
10
Scheduling
9
Mobile Access
9
Search
9
Visual planning tools
10
Chat
10
Notifications
10
Discussions
10
Surveys
8
Internal knowledgebase
7
Versioning
8
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
6
Integrates with Google Drive
10
Device sync
10