Miro is built for collaboration. It's fast enough to update as conversations happen when functions as the source of truth for large teams.
November 15, 2022

Miro is built for collaboration. It's fast enough to update as conversations happen when functions as the source of truth for large teams.

Joshua Lun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Virtual planning meetings often left our team with many ideas, but no established source of truth. Miro helped us visually map out processes that otherwise would only exist verbally or in a lengthy email. The saying that a picture is worth a thousand words holds true for communicating high-level processes. Businesses are complex, and Miro helped us identify projects within our scope of work and those that are not. Miro has enabled our meetings to transition from brainstorming ideas to actually implementing processes. As a primary source of truth, it enables all collaborators to asynchronously verify that their deliverables align. This eliminates a lot of one-off emails, clarification calls, and other momentum-stopping tasks.

Pros

  • Asynchronous browsing - no longer are we hostage, to someone sharing their screen on a call.
  • Works well across platforms - browser, Windows, macOS, iPadOS, iOS.
  • Make changes in real-time as conversations are taking place.

Cons

  • Onboarding new users to mature boards can overwhelm them. It would be helpful if there was a video tour that could be created for each board.
  • The boards all look really messy - it would be great to have an aesthetic organizing feature to standardize fonts, box sizes, arrow shapes, etc.
  • Our board has ballooned into a very complex process map. Is there a way to section off portions of the board that still remain in sync? (similar to Microsoft Loop functionality).
  • As our project team has grown, the Miro board has become a central source of truth, which has saved us all time in explaining what is visually represented.
  • Miro has kept us aligned in our individual deliverables. We spend less time after the fact fixing deliverables that miss the mark.
  • Communicating the larger picture to our colleagues and partners can be a motivator. For these colleagues, seeing the complexity of the Miro board gives them hope that the deliverables we request from them are part of a cohesive strategy.
I do think that the licensing is a bit odd. I'm able to share the link with everyone, but some colleagues have read-only, some have to write privileges, and some seemingly only visit when the share link is put into the chat. It's still very unclear to me who needs a license and for how many collaborators that license supports. I think that new visitors to the Miro board feel afraid to touch anything. The board owners can provide more guidance on how to go back to a prior version if something has changed. It would be great if there was an internal Miro board owners group within the company to showcase how Miro is being used. I have access to other boards within the company, but I feel a bit weird visiting them.
I have not been involved in integrating Miro. Single Sign On has been awesome - it removes the mental obstacle of remembering login credentials. Currently, Miro comments show up in Microsoft Teams chats, but there is no ability to respond to them or be taken to the location of the comment.
Actually, whiteboarding has been the least useful to our team. Many other products like Zoom or Microsoft Teams have whiteboards that are integrated into the platform. I could see how the whiteboard would be helpful for designing products or sketching out prototypes, but our use case is curriculum development, so the process is most helpful to map out.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Corporate IT pushed us away from MURAL and to Miro. Both seemed very similar initially, but Miro's integration with SSO seemed more straightforward. Zoom whiteboards became too difficult to manage after the meeting. Rather than become clear, they are liabilities because different whiteboards can contain conflicting information.
Processes that involve complex products, complex sales models, or complex technical competencies would benefit from Miro. Since the data is always in synch, the board functions as a source of truth rather than an afterthought. Teams with many agenda items discussed could benefit from directly modifying the Miro diagrams rather than taking specific notes in real-time. Miro is a tool that requires a dedicated iPad or laptop browser. It is not functional on smaller screens since the font sizes are too small to read. Employees who do not have access to the Miro board during calls can feel left out (joining the call while driving, audio-only participants, chat-only participants).

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