Item: Miro
Rating: 9
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use Miro for collaboration on client projects. On consulting engagements ranging from 3-20 weeks, we use them for internal and client collaboration sometimes together in one board, and sometimes with an internal and external board. We use them for everything from team calendar and PTO schedules, to collaborative brainstorming both in real time and asynchronously, to research aggregation, to pasting figma files for design reviews.

Pros and Cons

Pros

Allows multiple voices to come together to both generate and evaluate ideas
allows for tracking of who created what
allows for categorization of ideas and reuse over time

Cons

Find and replace to keep ideas updated as names and grouping change
onboarding for new users
access rights, as we somehow always have members who have access through the wrong team and need support

Return on Investment

We used to work in collaborative, in person team rooms. Now we use Miro to allow and enable similar collaboration globally. this decreases travel expenses and labor costs
We can leverage guest access to engage external users as needed without additional costs
Only challenge is that some of our clients block web access to tools like Miro, which can lead to wasted time or late rescheduling of meetings.

Implementation Rating

I did not participate in our implementation, but it generally works well. the only challenge we have is that we seem to have a few licenses, so sometimes there are groups or individuals who cannot access a board or cannot gain edit rights because the are members of another enterprise group/team

Collaboration

we can engage globally with members from different countries, or teams in way that we never could before. What once might have required a flight for a kick off collaborative workshop, or whiteboarding session, or collaboration on a service map, can now be done virtually

Alternatives Considered

Mural and FigJam

We have clients which have licenses for each product, so are sometimes forced to switch back and forth. while I prefer Miro, I have been forced to get comfortable with all 3 - which is challenging due to differences in navigation, shortcuts, and functionality. I prefer Miro due to better functionality for things like tagging, timers, following a presenter, and presentation tools like snap to an area.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

Microsoft 365, Microsoft Teams, Atlassian Jira

Likelihood to Recommend

Its great for virtual workshops, having a virtual team 'room,' and communal editing. We use it both internally and in planned 60-120 minute workshop sessions.
The one drawback i would say is there are folks who are just not comfortable jumping in - maybe a pre-send which could be shared with new users would help.

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Miro enabling teams for collaboration