Item: Miro
Rating: 10
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

my company uses Miro boards as a place to store information in one place, be it art reviews, project planning, company organisation planning etc. Im personally included mostly in the art reviews where people post they're work every week to be looked at by the team and feedback given. project planning also helps us see where things are at, the inclusion of jira tickets on Miro as well essentially turns it into a hub for bugs, information, team management and reviews

Pros and Cons

Pros

Limitless zooming in
endless space to place and present things
seamless integration into jira tickets

Cons

sometimes it lags when moving around a highly populated project board
there's no inbuilt video player, has to be linked to YouTube or drive
needs more reaction emojis

Return on Investment

more clear communication
reduced miscommunication
time saved with everything being in one place

Implementation Rating

Collaboration

again, its the new life blood of the company, all projects are now planned through it

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

Jira Work Management, Float Resource Management, Breathe

Likelihood to Recommend

I love Miro and would also use it for my own week to week life planner over another app like notion as its just infinite paper, where you can place what you want, where you want, and zoom in and out

Using Miro

Business Processes Supported

art reviews
project planning
team management

Innovative Uses

art reviews
organisation management
pipeline planning

Future Planned Uses

more in-depth art reviews
team reports
employee work scheduling

Likelihood to Renew

i am not a part of this decision , but I would if I was

Evaluating Miro and Competitors

Products Replaced

Yes - Excel & other office programs

Key Differentiators

Ease of Use

I wasn't part of this decision

Evaluation Lessons Learned

I wasn't part of this process

Miro Implementation

Implementation Details / Implementation Partner

Don't know

Users and Roles

300

Support Headcount Required

Miro Support

Support Rating

all has been great, upper management has asked them a few times about technical issues

Miro Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Kept well informed Support understands my problem Quick Initial Response	Poor followup Problems left unsolved Escalation required Support doesn't seem to care