Item: Miro
Rating: 8
Author: Anurag Kumar

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use Miro for design and business development brainstorming and collaborative planning. Overall, sharing the plans for each department with our remote team is very easy.

Pros and Cons

Pros

sharing business and design templates well
collaboration and team meeting notes
ability to customize according to divisions needs

Cons

premade templates needs to have more customizable options
latency issue is there for broadcast message
bugs in sticky notes part was there

Return on Investment

reduced design iteration time
reduced time gap for final design
increased team productivity

Implementation Rating

Implementation part was quite smooth as their team handled a few integrations which we wanted

Ease of Integration

We integrated Miro with our design and business leads to map out our clients and quickly revert to them.

Collaboration

It increased the speed of product development and the ability to deliver business solutions and scale. Remote worker collaboration was a game changer as it provided flexibility

Alternatives Considered

Asana

miro provides more options for note-taking, managing business leads and designing rough templates quickly.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Asana, Figma

Likelihood to Recommend

Miro was especially helpful for discussion with the client in respect of their design needs, and based on that we calculated the revenue quickly

Using Miro

Business Processes Supported

collaboration
brainstorming

Innovative Uses

design collab
sending minutes of meeting

Future Planned Uses

flowchart
design and marketing template

Likelihood to Renew

Evaluating Miro and Competitors

Products Replaced

Key Differentiators

Ease of Use

easy to use and integrate

Evaluation Lessons Learned

setup could be smoother

Miro Implementation

Implementation Details / Implementation Partner

Implemented in-house

few bug fixes in customization

Users and Roles

7 - mostly sales , marketing and design team

Support Headcount Required

1 - not much

Miro Support

Support Rating

good working relation with them

Miro Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using Miro

Usability

easy to use

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None