Item: monday.com
Rating: 8
Author: Audrey Hallem

Use Cases and Deployment Scope

We utilize monday.com as a ticket management system, but it may be used for a variety of other purposes. Everything from installing new equipment to arranging maintenance visits to managing open issues and completed projects is simplified thanks to it. In the past, I'd been utilizing a different ticketing tool, but the major problem I had with it was the lack of visual access to that information. There were a few things I couldn't trace easily (or quickly), but monday.com rectified these concerns very away.

Pros and Cons

It informs team members and colleagues tagged in a task of any changes.
Creating boards with this software is a breeze because of the flexibility it provides for customizing them to your preferences.
Streamlines the management of tasks, responsibilities, objectives, and priorities across the organization.

Improved tutorials for new users to assist them understand all the functions.
Create repeating tasks with this feature.
Groups can be added to the board for certain dates and times.

Return on Investment

Increasing the efficiency of our work saves us time, allowing us to accomplish more.
Improved communication and cooperation among members of different teams.
Easy-to-understand charts and graphs provide quick and accurate data reporting.

Usability

It can be a bit intimidating because there are so many templates, and it takes some time to learn how to use all of them. I'm aware that there are still features I have yet to master. As a result, colleagues may not know where to begin or just use the most basic capabilities because there is so much to choose from in the beginning. With some practice and familiarity, it's a breeze, but if you're new to it, it would be nice to have a few additional resources to help you get the hang of it. A simple way to locate tutorials is also required.

Support Rating

Using monday.com, I've been blown away by the quality of customer service I've received. The only way I can think of is to have a different support person respond to a follow-up inquiry if you require more information. To avoid feeling as though a new person has joined a conversation, it would be wonderful to be able to converse with the same person again and over again.

Reliability & Availability

All but one major flaw was easily remedied by making tiny tactical adjustments to the way we were using the software, demonstrating the program's remarkable adaptability and adaptability to new situations. We're thrilled with the results, thanks to an excellent user experience and mobile app.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Wrike, Microsoft Project, Microsoft Teams, SolarWinds ipMonitor, Atlassian Confluence

Likelihood to Recommend

You may use Monday.com to handle any form of project or job. You, your team, and your company may all benefit from custom boards. It is possible to boost productivity and communication across teams with the use of good automation and organizational acceptance. It's perfect for both on-the-go workers and those confined to an office. Despite the fact that Monday.com can help cut down on the amount of time spent in meetings, it does not completely eliminate the necessity for meetings or other team interactions. We still use internal emails, but they are becoming less and less necessary thanks to email.

Excellent task, workload, and time management.

Overall Satisfaction with monday.com