October 01, 2013
Score 8 out of 10
- Advanced Project Module
- Revenue Recognition
- E-mail Sync
- Project Management workflows.
- Financial reporting speed and access.
- Easy role assignments.
- Lead generation and Marketing.
- Total project cost (including Labor and Out of Pocket costs).
- PDF forms for non financial forms.
- General Support -- although the speed and issue resolution has improved there is still some room for improvement when it comes to addressing product enhancements and defects.
- Email and Calendar integration.
NetSuite is still the best software out there for our type of company. It can grow with us easily and provide us with the appropriate solutions without much compromise.
Evaluation and Selection
We used QuickBooks for Financials, Salesforce.com for CRM and Access or Excel for Project Management.
Originally we were thinking of Salesforce.com in combination with other products: OpenAir (at the time it was not owned by NetSuite), and a financial package. Our concern in the end was the bridge we would have to create and upkeep between the different systems. We looked at other products from Oracle (like Siebel), SAS and Microsoft and none compared in price and functionality to NetSuite.
The general Admin training is good but very soft for the high technical stuff.
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Very easy and accommodating. The technical staff provided amazing feedback and important process flow. Without them it would have been impossible to properly set everything up.