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User Review: "NetSuite ERP"
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Felix Garbuz profile photo
October 01, 2013

User Review: "NetSuite ERP"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
NetSuite Financials
Modules Used
AdvancedFinancials, Advanced Project Module, ODBC, Revenue Recognition, Marketing, E-mail Sync

Overall Satisfaction

  • Project Management workflows.
  • Financial reporting speed and access.
  • Easy role assignments.
  • Lead generation and Marketing.
  • Total project cost (including Labor and Out of Pocket costs).
  • PDF forms for non financial forms.
  • General Support -- although the speed and issue resolution has improved there is still some room for improvement when it comes to addressing product enhancements and defects.
  • Email and Calendar integration.
  • Speedy and timeline financial reporting.
  • Workflow and project management.
NetSuite is still the best software out there for our type of company. It can grow with us easily and provide us with the appropriate solutions without much compromise.

Product Usage

45 - Sales, Financial, HR, Project Management, Marketing and IT.
2 - NetSuite Admin and our head of IT.
  • Project Management
  • Marketing Campaigns
  • Time and Resource allocation
  • Financial Reporting
  • CRM
  • HR

Evaluation and Selection

We used QuickBooks for Financials, Salesforce.com for CRM and Access or Excel for Project Management.
Originally we were thinking of Salesforce.com in combination with other products: OpenAir (at the time it was not owned by NetSuite), and a financial package. Our concern in the end was the bridge we would have to create and upkeep between the different systems. We looked at other products from Oracle (like Siebel), SAS and Microsoft and none compared in price and functionality to NetSuite.

Implementation

Try to utilize the product as is before incorporating any custom scripting or processes.

Training

  • In-person training
  • Self-taught
The general Admin training is good but very soft for the high technical stuff.
Relatively easy and if time permits e
Training is required to utilize the product and most of the things that I learned without training were based on a foundation.

Configuration

We did not want to deviate too much from our current processes. Although this can be easier for employees it requires a more custom solution.

Support

The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Yes - In our original negotiations we ordered Gold Support and to maintain our current level of discounts we have to keep our support level.

Usability

Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.

Reliability

We never had downtime.
Through there bi-annual updates you can see the commitment that NetSuite has to its product. The performance only gets better and the functionality more relevant.

Integration

  • Not at this time.
N.A.

Vendor Relationship

Very easy and accommodating. The technical staff provided amazing feedback and important process flow. Without them it would have been impossible to properly set everything up.
There is always room for negotiation. The best advice is to ensure that you consider all aspects of the product and refrain from complicating the implementation process with too many custom scripts.