It wasn't broken until my organization got to it.....

It is functional in a variety of different interconnected functions, but not necessarily obvious to end users how their actions affect others.

I usually solve the issues before the NetSuite team gets back to me with any cases I submit.

great when you need to do financial analysis. dreadful (scratch that: wretched) for use beyond simple SQL table joins, unless using Analytics, which is impossible to use if unfamiliar with field names (read: not an analyst/administrator).