Well done New Relic!
Updated January 17, 2022
Well done New Relic!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with New Relic
We mainly use Infrastructure Alerts, Synthetic Checks, and Logging in our department for our web services and websites. Other departments may use other tools, it is independent. I[New Relic] is used to catch infrastructure issues and production errors early. Also, [New Relic,] helps us understand how our services are used externally, and how they perform.
- Nice overview of Infrastructure and ability to see it from different angles.
- Logging system and search in the logs.
- Ability to use TraceIds that helps investigating where the issue comes from.
- Powerful Alerts system.
- Nice configurable widgets that provide good at-a-glance overview
- Search in Logs can be slow, sometimes [the] browser even gets stuck when you type a search query.
- When a policy is violated, it takes time to find the respective logs from the violation view.
- We are using it for a short time to evaluate ROI yet, but we can see that we found already many bugs thanks to [the] alert system and logging.
We have instant error and infrastructure issue detection with alerts, and we also can easily dive deep into a problem using logging, which provides us with capability to fix errors early.
We [have] not migrate[d] while using NewRelic yet, but rather added it to the running system.
We do watch how our systems perform, and it can already [give] us a couple of insights about the bottlenecks in our system.
Do you think New Relic delivers good value for the price?
Yes
Are you happy with New Relic's feature set?
Yes
Did New Relic live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of New Relic go as expected?
Yes
Would you buy New Relic again?
Yes
Using New Relic
50 - Software Development and DevOps
3 - Basic DevOps skills and good understanding of internal System Architecture
- Infrastructure Overview and Monitoring
- Error Logging
- Microservices Dependency Overview
- Dependency between microservices
- Database performance measurement
- Web Services performance
- Client-side browser error logging
Evaluating New Relic and Competitors
Yes -
Sentry, Kibana.
Sentry lacks some features like infrastructure monitoring, APM and distributed tracing.
Kibana is more complex to set up, UI is pretty slow.
- Product Features
- Product Usability
- Product Reputation
Nothing would change
New Relic Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- I can't tell since I did not deal with the implementation
New Relic Training
- no training
No, it's not easy to learn. Initial training or one day workshop would have been very helpful.
New Relic Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, there is no need for that.
Once when the team had a lot of similar questions they offered a video call with the whole team, which was very efficient.
Using New Relic
Pros | Cons |
---|---|
Like to use | Unnecessarily complex Requires technical support Slow to learn Cumbersome Feel nervous using Lots to learn |
- Lookout view
- APM
- Saved views in Logging
- Client-side browser integration
- Logs view
- Overall initial setup