Well done New Relic!
Updated January 17, 2022

Well done New Relic!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with New Relic

We mainly use Infrastructure Alerts, Synthetic Checks, and Logging in our department for our web services and websites. Other departments may use other tools, it is independent. I[New Relic] is used to catch infrastructure issues and production errors early. Also, [New Relic,] helps us understand how our services are used externally, and how they perform.
  • Nice overview of Infrastructure and ability to see it from different angles.
  • Logging system and search in the logs.
  • Ability to use TraceIds that helps investigating where the issue comes from.
  • Powerful Alerts system.
  • Nice configurable widgets that provide good at-a-glance overview
  • Search in Logs can be slow, sometimes [the] browser even gets stuck when you type a search query.
  • When a policy is violated, it takes time to find the respective logs from the violation view.
  • We are using it for a short time to evaluate ROI yet, but we can see that we found already many bugs thanks to [the] alert system and logging.
We have instant error and infrastructure issue detection with alerts, and we also can easily dive deep into a problem using logging, which provides us with capability to fix errors early.
We [have] not migrate[d] while using NewRelic yet, but rather added it to the running system.
We do watch how our systems perform, and it can already [give] us a couple of insights about the bottlenecks in our system.
New Relic provides more features than Sentry does. Kibana required much more time to configure, and also UI was much slower and less responsive.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

New Relic is well suited for complex applications with microservice architecture, this is where the Trace ID feature, dependency overview and APM can pay off. It might be less appropriate for simple or monolith applications. Client-side browser error logging is somewhat hard to integrate without much overhead on the client side.

Using New Relic

50 - Software Development and DevOps
3 - Basic DevOps skills and good understanding of internal System Architecture
  • Infrastructure Overview and Monitoring
  • Error Logging
  • Microservices Dependency Overview
  • Dependency between microservices
  • Database performance measurement
  • Web Services performance
  • Client-side browser error logging
It provides good value and we have already accustomed to use it

Evaluating New Relic and Competitors

Yes - 
Sentry, Kibana.
Sentry lacks some features like infrastructure monitoring, APM and distributed tracing.
Kibana is more complex to set up, UI is pretty slow.
  • Product Features
  • Product Usability
  • Product Reputation
Nothing would change

New Relic Implementation

Implementation details were handed over from another person, but as far as I can tell there were some moments where we needed support cause it was not very easy or straightforward.
Change management was a minor issue with the implementation
  • I can't tell since I did not deal with the implementation

New Relic Training

No, it's not easy to learn. Initial training or one day workshop would have been very helpful.

New Relic Support

Support team is helpful and reacts quickly.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, there is no need for that.
Once when the team had a lot of similar questions they offered a video call with the whole team, which was very efficient.

Using New Relic

Drawbacks:
  • The initial setup is quite complex.
  • Some views are not so intuitive to use and one needs time to understand how to use them efficiently.
  • Every page provides a lot of data, but sometimes it's not so easy to understand what exactly it represents.
  • Navigation is also often not intuitive.
  • Acknowledgement of log errors is very hard to do instantly - one needs to do a separate setup to filter out unwanted error logs, not possible directly from the Log window.
Advantages:
  • A lot of data that helps to learn and improve your system better
  • UI is quite responsive compared to competitors given the amount of data
ProsCons
Like to use
Unnecessarily complex
Requires technical support
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • Lookout view
  • APM
  • Saved views in Logging
  • Client-side browser integration
  • Logs view
  • Overall initial setup