Item: NinjaOne
Rating: 8
Author: Jon Quincy

Use Cases and Deployment Scope

We use NinjaRMM in our IT department to support all of the users in the company. We use it to keep computers up to date and to protect them from viruses and malware. We have moved all users in our organization that have computers to NinjaRMM so that we can monitor and assist everyone with any problems they have.

Pros and Cons

Central management of all our computers.
Remote control of both local and remote computers.
Silent application installation and patching.

Would like a quick pin to frequently accessed computers.
More options with integrated Bitdefender antivirus.
More reporting options.

Return on Investment

Simplified computer management.
Increased workstation security with MS patches.
Increased Virus/Malware visibility.

Alternatives Considered

Splashtop Business Access, ITarian, Kaseya IT Center and LogMeIn Central

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.

Support Rating

NinjaRMM support has been very helpful in getting us set up and running. They contacted us several times to make sure everything was working like we wanted and have been very responsive to any questions we had. The only reason I wouldn't give it a 10 is we wish they have more "out of the box" scripts and alerts that would help us automatically manage workstation issues before they become problems for our users. We have some automation going now but feel there is more if we only knew what we needed.

Key Insights

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

Other Software Used

Microsoft Office 365, HCSS, Adobe Acrobat DC, Sage 300 Construction and Real Estate

Likelihood to Recommend

NinjaRMM works great for our small IT team where we can access and help users quickly and efficiently. The alerts are customizable so that we can get just the information we need when we need it. When we originally had it set up, we were getting too many alerts, but after some tweaking we are feeling much more confident with the quality of the alerting.

NinjaRMM - Great IT Department Management Solution

Overall Satisfaction with NinjaRMM