Overall Satisfaction with Nintex Platform
Nintex is used across various departments in the organization. It is used to automate business processes and the ability to run weekly scheduled notifications/reminders. We use Nintex to review documents, route documents, perform approvals, receive and approve user access requests, help desk tickets and perform submittal reviews. It is also used to plan tasks and assign action items for employees.
- Scheduled workflows and reminders work seamlessly. On a weekly basis, we have several of these workflows running without glitches
- Our help desk ticketing workflow and form used to assign, and resolve tickets works.
- We create document review workflows, by copying documents from one subsite to another subsite to maintain discretion in reviews and permissions, while keeping the link between the 2 libraries/documents on different subsites in order to respond back appropriately.
- Action Items workflow and form. This workflow is used by upper management to assign tasks with deadlines, ability to reassign, complete and close out the assignment. This allows us to track metrics for reporting purposes as well and the form allows us to lock down fields per status.
- The biggest drawback with Nintex online platform is lack of error handling and notification on suspended or failed workflows, even with Hawk-Eye it is not very helpful since it is not integrated.
- The lack of versioning in workflows limits the ability to revert back to previous working versions during development, even with the export functionality it is not always viable.
- The online environment does get unstable at times, there have been times where accessing and publishing forms and workflows been major issues.
- One missing functionality that is in other similar products is the ability to make views visible based on assigned tasks.
- It has reduced our turnaround on development efforts and ability to make updates instantaneously
- We have been able to automate processes that were previously were managed in emails without ability to track assignments and manually by users
We only use Nintex Platform in Microsoft SharePoint environments. The deployment flexibility is very important and one of the primary reasons for the purchase of the Nintex platform. We have been able to turnaround last-minute requirements with ease due to the ease of use with workflows and forms. The functionality within Nintex forms and the ability to perform calculations and logic has been handy without necessarily having the need to build a workflow.
Non-IT staff is using the platform as end-users only. The users interact with the front end forms and have found it very userfriendly, although they do not touch the workflow, they have complained about delays in how quickly the workflows ran. But overall end-users have been satisfied with the automation provided via Nintex.
We have used other products like Infowise forms and workflows and Kwizcom, but we decided on Nintex as it has more robust functionality. It has made the development of workflows and forms more flexible and less time consuming with the ability to release changes frequently for the end-user.
Nintex has a lot more superior development capabilities as compared to other products on the market. It drastically reduces the development time for many complex processes. It also has several actions to integrate with other products like DocuSign for digital signature routing. The limitations sometimes are working in an online environment where we do not have control over the stability of the environment.