Best Webinar Software Solution!
May 17, 2019

Best Webinar Software Solution!

Jennifer Koniuk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

It's being used by Marketing to produce 1-2 thought leadership webinars per month. It helps us increase brand awareness, visibility and also convert prospects to new business opportunities.
  • Lead generation
  • Increase user experience by providing easy access to the platform via browser versus application download.
  • Provide robust analytics to understand webinar performance and establish benchmarks for success at your organization.
  • Increase brand awareness by providing fully customizable consoles with the ability to add various sections including speaker bios, related resources, call to actions, questionnaires, etc. that help businesses showcase their brand and value.
  • Thorough knowledge center and extremely helpful support via Customer Success Managers, live support, emergency hotlines, etc.
  • Must be careful when cloning events because everything copies over. I wish it was easier to save a template as a 'template' versus saving it as an upcoming webinar.
  • Formatting when copying and pasting a webinar abstract/summary gets a bit wonky. Always have to reformat.
On24 is currently integrated with Marketo at our Organization. The data automatically feeds into Marketo and allows us to easily follow-up with attendees and no-shows. Additionally, our data flows from Marketo to Salesforce which then allows our Sales team to follow-up with attendees and no shows with the context of whether they joined or missed the webinar. We also have our instance passing through poll questions so that our Sales team can incorporate those answers into their initial conversations or use as knowledge.
Reliability is everything for a webinar, especially when it's live. Knock on wood - I have had zero reliability issues with On24 since inception. Additionally, with any emergency questions I've had, I was able to contact support for immediate answers.
  • Drive high quality net new leads.
  • Increase conversion rate from lead to new business opportunity.
  • Increase relationships with internal and external stakeholders through such a seamless webinar process.
  • Increase registration landing page conversion rate.

Features

On24

ReadyTalk

GoToWebcast

Webcast Solution

Zoom

Connectivity

Good

Good

Good

Some audio problems for panelists when dialing in to pre-call

Technology

Can join via web

Download-based

Can join via web

Download-based

Waiting Room

(what attendees see before the webinar begins)

Y

N

Technically early arrivals are able to see the pre-cal

Y

Branded & can add resources

N

Ability to upload PPTX

Y


Y

(upload a PPTX not screenshare)

Y

(upload a PPTX not screenshare)

N

(must screenshare & also not compatible with Google Slides)

Marketo Integration

Y

Native Marketo Integration

Y

Native Marketo Integration. Marketo uses ReadyTalk for their webinars.

Y

OK integration via Marketo Webhook

Y

OK integration via Marketo Webhook

Branded user interface

Y

N

Can add our logo

N

Ability for speakers to see slide notes

Y

N

N

N

Practice webinar right before event easability

Y

N

Y

Y

Rich data and analytics

Strong Yes

Ability to score leads based on webinar engagement

N


Meh

Ability to see more than just registrant data but not adjust MQL scoring


N

On-Demand recording

Y

Can cut and edit webinars into snackable video
segments for ongoing promotion

Y

Ability to also cut video in console

Y

Ability to also cut video in console

Y

On-Demand video hosting & reporting

Y

(On24 immediately shifts the live webinar page to the On-Demand version and then provides reporting)

Y

Y

(GoToWebcast immediately shifts the live webinar page to the On-Demand version and then provides reporting)

N

Polls & Poll reporting

Y

Y

Y

N

Seamless transition of controls to panelists

Y

Y

Y

N

Chat among speakers

Y

Y

Y

Y

(but difficult)

Q&A assignment to speakers

Y

N

N

N

Dial in

Attendees: Phone or Computer Audio

Panelists: Free Bridge conferencing

Attendees: Phone or Computer Audio

Panelists: Free Bridge conferencing

Attendees: Phone or Computer Audio Only but would need an account with OneVoice for dial-in

Panelists: Free Bridge conferencing

Attendees/Panelists: Phone or Computer Audio


Attendee & Panelist Max

Attendees: 1,000

Panelists: 10

Attendees: 3,000

Panelists: Unlimited

Attendees: 1,000

Panelists:

Tier 1: 20

Tier 2: 20

Attendees: 1,000

Panelists: 10



On24 is well suited for:
  • Thought leadership webinars
  • Lead generation webinars
  • Product training for onboarding customers
  • Internal webinars
Not well suited for product demos (in my opinion).

ON24 Feature Ratings

Audience polling
10
Q&A
10
Branding options
10
Integration to Marketing Automation
10
Participant roles & permissions
10
Confidential attendee list
Not Rated
Record meetings / events
10
Slideshows
10
Event registration
10