Item: OnPay
Rating: 10
Author: Amy Ankerberg

Overall Satisfaction with OnPay

Use Cases and Deployment Scope

We love OnPay. We have our retirement plan through them as well as Health insurance. They do our payroll as well. The customer service has been amazing and very prompt. I have had issues in the past on how to do things and utilized the chat option, which was amazing. You get an email of the chat after it is all said and done.

Pros and Cons

Pros

Customer Service
Payroll
Being integrated with some many companies

Cons

Send an email on all taxes and forms that they submit showing they are submitted
Have a time clock that is available for everyone.

Return on Investment

Time saver for getting our employee handbook done and up to date
The ease of running payroll
They file some forms for us so I don't have to worry about that

Support Rating

They were very prompt in responding. If they didn't have the answers right away then they let me know they are working on getting the answers for me. The communication is outstanding on the phone, email, or chat option

Usability

So easy to use and if you forget then you can always get an answer the same day. So many things are linked with OnPay that it is easy to get a hold of someone for help

Alternatives Considered

Paychex Flex and Gusto

Overall OnPay was the best bang for my buck. Had a lot to offer and was cheaper than the rest of the people we looked into

Key Insights

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

Other Software Used

QuickBooks Online, Syncro, Hudu

Likelihood to Recommend

Customer Service is HUGE in my eyes and I have not been let down by people checking in or responding with help in a timely manner.

OnPay Feature Ratings

Comments

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Great Customer service