Solid platform, helping companies with their digital ambitions
November 04, 2019

Solid platform, helping companies with their digital ambitions

Dave Lardinois | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OutSystems

  • Driving innovation, building applications and services to address our customer's needs
  • Integration of internal applications
  • ERP modernization
  • Operational efficiency and process automation/improvement
  • Custom applications which replace off-the-shelf solutions with are not extensively used (reduce licensing costs)
We currently use OutSystems company wide, with the ambition to make it the core of our IT landscape. Over time we learned that OutSystems can be used for almost all business problems/questions.
  • Scalable: being a cloud native platform with great usability, scalability is almost unlimited.
  • Innovation, releasing new features: the platform keeps developing, you keep getting more value for your money.
  • Strong, solid technology. Performance has not been an issue so far at all
  • Great usability and easy to manage.
  • Adhering to the latest security standards.
  • Support desk response times. We had several occasions with non-critical issues where we had to wait more than a week to get a proper response.
  • New opportunities regarding process automation and efficiency savings.
  • Solid alternative for expensive off-the-shelf solutions where limited functionality is used.
  • Technology making our company attractive for tech talent.
The vision and strategy of OutSystems (developer oriented) fits our company. Also the technology stack and scalabilty options outperform the competition. We have now also learned that the platform keeps developing, releasing new relevant features frequently. Another advantage of OutSystems is the mature partner network in our region. The OutSystems licensing model however was a drawback for us, because it makes business cases more difficult due to recurring costs for application objects used by the solution to be built.
By now we have used the support functions quite a lot of times. The procedure itself is very clear and easy to use and manage. However, we would like to see some improvements in the response times. While the incidents were not critical or had direct production impact, we had to wait sometimes more than a week to get a proper response.

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SAP ERP, Salesforce Lightning Platform (formerly Salesforce App Cloud), TOPdesk
The first thing to be mentioned is that you must be aware of the costs and know that you can afford it. While the alternatives to get the same outcome might be more expensive, OutSystems should fit the budget in order to maximize gains. It is well suited for companies which desire to innovate fast and are willing to invest (effort, money) in it.

OutSystems Feature Ratings

Visual Modeling
Drag-and-drop Interfaces
Platform Security
Platform User Management
Platform Scalability