Makes life easier for on-call workers
February 12, 2020

Makes life easier for on-call workers

Rajeshh Raghavan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

It is used by multiple IT departments. It is used for raising production databases/applications related to critical alerts to the respective on-call personnel according to the schedules created in PagerDuty.
  • Having a one-time schedule created with different users and specific timings.
  • Schedule overrides are pretty simple.
  • Snoozing all the alerts simultaneously for the required time is difficult in the app.
  • It always saves us a lot of money because it alerts us on critical production database issues.
  • A recent incident that I could share happened 2 days back, when a server hosting a critical production Postgres database rebooted because of a hardware failure and the HA solution didn't get the database up on the other server automatically. Since PagerDuty alerted us, we could get to the issue right away and with manual intervention, the database came back up within 15 minutes.
Like I already mentioned, the alerting system plays a major role when an organization is hosting loads of critical databases. We are no different, so PagerDuty having no maintenance downtime definitely gives a peace of mind that we won't be missing any critical alerts.
One of the main integrations that we use is between Datadog and PagerDuty. Pre-build platform integration makes a huge difference.
We don't have a cross-team incident response workflow but we do use the escalation policy. If the on-call doesn't acknowledge within 30 mins then the incident gets escalated to the manager. If the manager doesn't acknowledge within 30 mins then the incident is escalated to the director.
Oracle Grid Control works hand in hand with Zenoss and PagerDuty for us to handle the critical Oracle Database alerts.
I haven't had any reason to reach out to support but I believe my co-workers had no problem in taking assistance from the support when they had to.

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PagerDuty is really good for organizations running critical databases/applications that can't be down for a long time. If the alert systems are set right then it's easy to keep the systems up and running all the time.