PagerDuty - Far Beyond the Generation of Pager Support
February 14, 2020
PagerDuty - Far Beyond the Generation of Pager Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is used as an incident management tool across the entire technology organization. It is also used for facilities and crisis management, which is more rare. It is a tool used for oncall support rotations and escalation.
- Easy user interface to setup oncall rotations
- Oncall rotations for application and infrastructure support
- Build up local support team
- Improved MTTR
- Positive ROI
Yes, very reliable. We have not had an outage in 1 year. There was only one feature deployed that did not work as expected but it got fixed within 1 day.
Integrations into ServiceNow and the BSM event console.
Our incident response workflow is designed to flow from application and infrastructure monitoring to an event console in the NOC, monitored 24x7, the NOC alerts trigger a PagerDuty alert to the selected oncall resource, and is integrated to create a ServiceNow ticket. The oncall resource receives alert on mobile device, can acknowledge, work the ticket, and close on the mobile, which then closes ticket in ServiceNow.
We are developing the analytics and dashboard now. Not complete yet.
Through our evaluation, we selected PagerDuty, mainly because of its user interface and the ability for support managers to configure it without additional support.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes