Alerting with Simple Integration and Reliability
September 25, 2021

Alerting with Simple Integration and Reliability

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is connected to our internal Slack messaging system and is used by our support engineers to respond to cases during off-hours. We have alerting set up for Severity 1 incidents that ping us in Slack, as well as the on-call engineers. It helps us get notifications for incidents when we are not online, so we can act quickly to resolve them.
  • Alerting for incidents
  • Integration with Slack
  • Integration with Support Portal
  • I am an end-user, so from my use it seems to be sufficient
  • Quick response to incidents
  • Fills an alerting gap by connecting incidents to engineers
  • Helps us resolve incidents faster by responding faster
We know we can rely on PagerDuty. I do not recall any outages in the past four years that impacted our workflow.
We have easily integrated PagerDuty into Slack for communication via chat to support channels. Additionally, text messages are sent to on-call engineers. Having this keeps us all in the loop.
I am not sure if we use these systems; I am an end-user and just receive the messages to act upon.
For my role, I do not use this feature.
Thanks to the wide support of this software, the systems we have connected PagerDuty to have all integrated seamlessly. Wide support leads to simpler integration, making it faster to market.

Do you think PagerDuty delivers good value for the price?


Are you happy with PagerDuty's feature set?


Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?


Would you buy PagerDuty again?


PagerDuty is great for alerting us to incidents when they are logged as support cases. It is integrated with our support portal and our Slack instance, so it can alert entire teams as well as individual engineers on-call.