PagerDuty enables 24/7 technical support
September 25, 2021

PagerDuty enables 24/7 technical support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is one of the notifications and alert management platforms used in our organization for support teams and technicians to provide notifications and alert messages to other departments and teams. If there are any alarms, it offers a variety of communication choices. We used to keep Alerts and On-Call Schedules that were business-critical in several products. The PagerDuty application is also useful for checking and resolving alerts from any location.
  • Handling various alert messages and notifications
  • Easy configuring call and message scheduling system
  • Analytics report generating feature
  • Overall user interface needs to be improved
  • PagerDuty mobile application functionalities and restrictions
  • PagerDuty works with all of our required operational alerts
  • We have enabled a 24/7 technical support and monitoring system
  • It decreases our time to resolve issues
  • The overall cost was a little bit higher
With the help of PagerDuty's highly reliable, no-maintenance-downtime design, we ensure providing 24/7 technical support for alert messages to resolve issues as earlier as possible. As per our initial view, the cost was a little high. However, we found that cost was not a waste.
[We have benefitted from] the variety and versatility of the 350 pre-built platform integrations that feed into the system, as well as the many ways we set up things for notifications and on-call schedules/shifts. It allows automatic alarm integration with standard tools and manual alarms for events and adjustment. It has a critical number of integrations with third-party tools.
We designed a few automated incident response workflows last year. Especially for monitoring each module in some periodic time cycle, and if any issue occurs, it will alert specified resources on the mobile device. Using mobile applications, we can open and work with the issue; then finally, we can close it from anywhere, any time.
I have used Analytics and Response Play to help us analyze our issues, alert frequency, and automatic actions. The analytical reports are very effective and easy to export.
We use PagerDuty for everything, including providing 24/7 technical support. We staged the email integration of PagerDuty to ensure our team is always reachable. It has improved our support and business growth.

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Our team can manage our on-call cycles by utilizing the flexibility and power of the PagerDuty scheduler. The scheduler's escalation functionality ensures that our team is always reachable. It also features great integration points with other tools used in the firm, allowing it to integrate with all essential workflows effortlessly.