PagerDuty enables 24/7 technical support

PagerDuty is one of the notifications and alert management platforms used in our organization for support teams and technicians to provide notifications and alert messages to other departments and teams. If there are any alarms, it offers a variety of communication choices. We used to keep Alerts and On-Call Schedules that were business-critical in several products. The PagerDuty application is also useful for checking and resolving alerts from any location.

With the help of PagerDuty's highly reliable, no-maintenance-downtime design, we ensure providing 24/7 technical support for alert messages to resolve issues as earlier as possible. As per our initial view, the cost was a little high. However, we found that cost was not a waste.

[We have benefitted from] the variety and versatility of the 350 pre-built platform integrations that feed into the system, as well as the many ways we set up things for notifications and on-call schedules/shifts. It allows automatic alarm integration with standard tools and manual alarms for events and adjustment. It has a critical number of integrations with third-party tools.

We designed a few automated incident response workflows last year. Especially for monitoring each module in some periodic time cycle, and if any issue occurs, it will alert specified resources on the mobile device. Using mobile applications, we can open and work with the issue; then finally, we can close it from anywhere, any time.

I have used Analytics and Response Play to help us analyze our issues, alert frequency, and automatic actions. The analytical reports are very effective and easy to export.