Great Phone System
Updated June 23, 2025

Great Phone System

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

We use PanTerra Networks for our telephone service with the VoIP system. It is a great system we are in several buildings and they let us diel extensions for internal communication and crystal clear calls with customers and venders. We have no issue it is very reliable and has not been down once since we moved over from Verizon One Talk.

Pros

  • Support
  • Reliability
  • Ease of use
  • Quality
  • Never Down

Cons

  • Texting to customer's in a more direct way
  • Uploading customer contact information to send text out more quickly
  • All Positive
  • More Reliable
  • Decreased Operating coast
  • Improved call quality
Always a call away and get it fixed and answered quickly.
It was seamless. We made the switch and had no issues at all getting it set up and running.
Positively we have improved productivity
Very User Friendly and essay to navigate
Far superior did a lot of research and talking to everyone at the companies above and price and product so much better with PanTerra Networks

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

So far it is perfectly suited for us. We have no complaints at all and cannot think of anything it needs to do more for us on at this time.

Using PanTerra Networks

5 - Corp. to Customer service
1 - Just basic computer knowledge and the great training received from PanTerra
  • Communications
  • Phone Calls
  • Texting customers
  • great three way conference calling
  • faxing
  • file share
it works great

PanTerra Networks Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Online Fax
Not Rated
Voicemail Transcription
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Evaluating PanTerra Networks and Competitors

Yes - Verizon One Talk
  • Scalability
  • Ease of Use
Would not change a thing

PanTerra Networks Support

Not sure I have the support that comes with our plan and not sure if it is premium or not it works great and delivers all we need
Set up
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Comments

  • Tessa Chablais | TrustRadius Reviewer
    Tessa Chablais
    (Vendor Representative) commented 6 months ago
    Were thrilled to hear how well PanTerra is working for your team Thanks for the great feedback. Your notes on texting enhancements are helpful and will be shared with the team.

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