Paycom Fails

Paycom was implemented within our organization in 2020. We utilize the time and attendance, payroll, reporting, training, benefits administration, talent management, and talent acquisition functions of the system. Time and attendance, payroll, and reporting are the most user-friendly functions. The remaining offerings are cumbersome to manage, with the least user-friendly being talent acquisition and the documents within onboarding. My department´s struggles within these platforms have made for a poor candidate experience and have forced the company to utilize external options like Docusign to manage the onboarding. Outside of the software itself, Paycom fails in all aspects of customer service. The sales team informed me that we would have a dedicated specialist. While we do have an assigned specialist (we are on our second because the other was transferred), we rarely are able to contact them on phone (this was the same for the first assigned specialist). It has gotten so bad that we have a tally of how many times we can contact her on the phone (it has become a joke with a sour punchline). When our specialist is not available we are sent to another team member for assistance. The issue with this is they provide solutions, my team executes them, something goes wrong and when we finally do get feedback from our assigned specialist we are told that the instruction given to us was incorrect. This has happened a minimum of seven times within our time with Paycom. There is also a lack of urgency for Paycom issues dealing with our executive staff. We have been working on benefit integration for over a year. Our carriers have requested that Paycom assign another representative due to a lack of response. Paycom is likely a great option for companies with less than 200 employees. We will be exploring other options and terminating our contract.