Great platform with growing pains
September 08, 2022

Great platform with growing pains

Jeremy Frick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom as our payroll and benefits administrator. In general, the biggest benefit of Paycom is the flexibility to adjust the system to meet our needs. We have come across a few road bumps during implementation, but we’ve been, for the most part, able to work around them to get the system to process information in the way that we wanted to. I am quite pleased with its reporting tools. Prior to our switch to Paycom, many benefit processes were done offline. We now can handle all of those items within the platform, which ensures not only we remain compliant with various governmental regulations but also provides a good audit trail if there’s a question as to what has happened.

Pros

  • General ledger export
  • Benefit expense reconciliation
  • Tracking time off requests

Cons

  • Staffing turnover at customer facing roles
  • Select areas in company configuration that require paperwork instead of being done via the portal - i.e., setting up new deduction codes
  • Transparency in billing - a report that provides the breakout of the charges would be great
  • Overall cost lower then previous provider
  • Reduced administrative time
  • Streamlined corporate oversight

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

I have found a platform well suited for a company that likes to have maximum control over payroll and benefits administration. My biggest complaint is the turnover of staff in our payroll specialist position that limits my ability to get work done as some things can only be done by them.

Paycom Feature Ratings

9.3
Employee demographic data
9
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
9.8
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
9.0
Report builder
10
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
7.6
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
6
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
7.0
Individual goal setting
6
Performance tracking
8
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented 2 years ago
    It's great to know that Paycom has eliminated outdated HR and payroll processes for you and your organization and provided reporting capabilities that bring more insight into your business. If you'd like to share more about your feedback, please feel free to reach out to us at @feedback@paycomonline.com. Thank you for your review!

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