Paycom Makes Your Job Easier!
September 08, 2022

Paycom Makes Your Job Easier!

Michael Collier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use it primarily for time and attendance and processing payroll.
As we are a small company with little to no turnover, we are not using many of the automated HR functions of the application.
We have some payroll taxes that are unique to our company since we do not pay into Social Security, rather we pay into the Railroad Retirement Tax system. This required prior to going live that Paycom configure the system for these taxes since I don't think that Paycom previously had a customer with these needs.

Pros

  • Its platform is fully integrated from one source and not with other external vendor sources
  • The interface and mobile app are incredibly easy to use
  • Paycom has streamlined many processes through automation

Cons

  • They have a high rate of turnover at the Team Leader position
  • Changes to Team Leaders are made with no advance communication/notification to customers
  • There has been inconsistent timely follow-up from Paycom on issues that are forwarded to them for resolution
  • The amount of time that it takes to process payroll is equivalent to that of our prior vendor, but Paycom's application is much easier to use
Paycom has greater functionality than the other companies, plus their application is owned/managed by Paycom and does not include external third-party software plug-ins, which is something that was very important to our company.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

No

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

Yes

As mentioned in a prior question, the system has eliminated paperwork due to automation that has been built into it.

When new Team Leaders have been assigned to our account, there has been no transition done by their predecessor, which has required that I 'onboard' the new individual, particularly surrounding our company's unique payroll tax structure with the Railroad Retirement Board.

Paycom Feature Ratings

8.6
Employee demographic data
10
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
7
9.8
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented 2 years ago
    We're glad Paycom has automated payroll and HR for you, freeing up some valuable time to focus on the other responsibilities that come with running a small business. If you'd like to tell us more about your feedback, contact us at @feedback@paycomonline.com, and a member of our team will be in contact. Thank you for leaving a review!

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