Item: Paycom
Rating: 9
Author: Verified User

Overall Satisfaction with Paycom

Use Cases and Deployment Scope

Paycom took our HR processes from 5 apps to 1 for our employees. The in depth implementation process helped us to customize Paycom to our personal business needs, making multi-store HR management a breeze. We are now much more consistent with our HR processes across the board because of our switch to Paycom.

Pros and Cons

Pros

Organization
Documentation
Onboarding
Multi-location HR management

Cons

PTO and time-off features are not fluid for hourly employees. (The majority of our employees are hourly) Definitely built with salary employees as a focus.
Scheduling tool could use some work!
No group chat feature for store communication.
Not fluent with QuickBooks as promised in the sales pitch.

Return on Investment

Saved us hours in payroll processing!

Implementation Satisfaction

I was extremely satisfied with Paycom's implementation process, it is more thorough than any other software implementation I have been a part of. Our implementation team responds promptly to any questions we have, and has been there step by step through the process.

Alternatives Considered

Paychex Flex

Much more user friendly.
Easier and more responsive web time clock.
If I had a problem with Paychex I waited days for a response and was rerouted through 6 different departments, now with Paycom I wait minutes for a helpful answer to my questions.
Paycom has everything that we always wish Paychex did. Including organized discussion forms, easy approval workflows, and most importantly HELP WHEN YOU NEED IT!

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Other Software Used

Workstream, Epicor Eagle

Likelihood to Recommend

Paycom is amazing for what we needed, fully customized HR processes that keep our managers and employees accountable to themselves and their own HR information, rather than placing the load on one person in a company. My experience with Paycom has been amazing, The only reason I didn't say 10, is because I wouldn't recommend Paycom if I felt that my friends business didn't need the extensive and detailed processes that Paycom has, or if I felt a colleague's needs didn't justify the cost. If you don't NEED the organization, Paycom is significantly more expensive than other providers.

Paycom Feature Ratings

Comments

Please log in to join the conversation

Katherine Lenhart
(Vendor Representative) commented 10 months ago
Wow, thank you so much for sharing your incredible experience with Paycom! We're thrilled to hear that our implementation process was able to help you streamline your HR processes from five applications to one, and that our team was able to provide the level of support and customization you needed to make multi-store HR management a breeze. We're proud to have been able to save you hours in payroll processing and provide you with the tools and resources you need to keep your managers and employees accountable. We're also grateful for your kind words about our implementation team and their responsiveness. We strive to provide the best possible support to our clients, and it's wonderful to hear that we've been able to exceed your expectations.