Glad to be a Paycom user
February 26, 2025

Glad to be a Paycom user

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is used as our employee operating system to provide HR and payroll services to our employees. It provides self service, bilingual employee self service model to allow employees to manage their personal information while allowing the human resources and payroll business units to provide operational support to the business.

Pros

  • HRIS
  • Payroll
  • Talent Acquisition
  • Benefits Administration

Cons

  • Have all reporting information in the time zone of the client and not where Paycom is based
  • eliminated duplicate entry
  • eliminated HR from entering employee's personal information
  • Virtually eliminated paper personnel files
I didn't believe that the timeline set forth for implementation would be met, but I was wrong. It was implemented on time and the data was accurate. The implementation team was extremely detail oriented and took the time to clearly understand our policies and pay rules to ensure that the configuration was correct. The is lead to a seamless implementation.
Paycom was able to provide better customer service support as well as the data being a single database of information allowed for greater flexibility in report writing function. Additionally, being able to have different modalities of recording time worked, via the computer, phone and geofenced locations was something that set them apart from other providers.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Being able to have first call resolution to any question, issue or "how to" support is extremely beneficial. Also, have a team of people to speak with who are familiar with my Company and not be limited to a dedicated person or having to open a ticket allows for quick resolution to questions.

Paycom Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
10
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
10

Comments

  • Alexis Correa | TrustRadius Reviewer
    Alexis Correa
    (Vendor Representative) commented 9 months ago
    It’s great to hear how our self-service model has given your employees greater visibility and control over their HR and payroll information! We’re also proud to hear how our organization was able to provide a well-executed implementation to achieve your ideal setup. We appreciate your review and advocacy!

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