All about the knowledge
February 06, 2026

All about the knowledge

Amanda Hoke | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom to manage time punches, PTO requests & approvals, learning courses, expenses for reimbursements, manage reviews for performance and raises, bonuses, hiring processes, time and pay approvals. We are able to collect our tax information and make changes if necessary. We also use Paycom to select & manage our benefits and 401K distribution.

Pros

  • Easy to approve time off requests
  • Paycheck approval is great
  • We use it to hire employees and that process works well with the apps that we have tied in.

Cons

  • As a manager I would like to have more capabilities to add features which is managed within the company.
  • I would like to see more of how the reports can interface with Acumatica.
  • I would like to see a better dashboard for open applications for hire
  • I feel that our company is in a transition period with the HR & Payroll staff and that this can be greatly improved once that has been completed.
It has greatly differed. Our current situation is in a transition. I feel that our staff has not had the proper training to utilize the software to the best of its ability. We also have not integrated this with Acumatica to make it seemless. There are upgrades available that we need to access to complete the process.
Paycom has reduced the workflow to the Accounts payable team. We have moved from personal reimbursements to our employees to paycheck reimbursements. It has created a better workflow with management approval with expenses and employees submitting them in a timely manner. With employees across the country no longer filling out reports and emailing them with receipts there is less paper and more progress.
We have not used this feature yet. I've seen that it is available however, our staff is lacking support and training on this function. I feel that it will help once we are up to date on the functionality of it but we are not there yet. Once we update Acumatica to 26R2 there will be much improvement.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

I truly don't think that the staff at my company has had adequate training with the software. I know that there are tutorials available for this and I think that once properly trained this will work better for us. I am also interested in seeing what else is available that works best with Acumatica with the upgraded software.

Paycom Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
7
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
5
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
5
Reimbursement management
8
Approval workflow
6
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
8
View job history
5
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Performance plans
5
Performance improvement plans
5
Review status tracking
5
Review reminders
5
Multiple review frequency
5
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
6
Manager tracking tools
Not Rated
Individual goal setting
5
Performance tracking
4
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
1
Notifications and Alerts
1

Comments

  • Alexis Correa | TrustRadius Reviewer
    We're glad to hear that you find features like Time and Attendance and Beti® easy to use, and that our HCM software has been working well for you. These streamlined processes have helped reduce administrative burdens, allowing your team to focus on more strategic initiatives. We encourage you to continue working with your dedicated specialist to get the most out of our HR and payroll software.

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