Effective, Easy to Navigate, Customer Service and Implementation need improvement
July 26, 2016

Effective, Easy to Navigate, Customer Service and Implementation need improvement

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

Paycor is being used by our organization as a whole. It helps to streamline our business.

Pros

  • The paperless onboarding is a great feature and stores I-9 information as well as employee documents. It allows employees to easily access their personal information.
  • Paycor is easy to navigate. I like being able to open several sections of Paycor in new tabs if needed.

Cons

  • The customer service for Paycor could improve. It takes days to get questions answered and you are handed off to several people just to hear that they do not have the answer and they will get back to you. More times than not you have to reach out to them again to get the question answered.
  • Implementation was awful. Paycor individuals were [able] to fix one problem and while fixing that issue they would see something else and "fix" it without consulting with us. This "fix" would delete out days of work and would later have to be addressed and reverted. We would lose a day's worth of work and have to re-do things. It took more than 4 month to get our Paycor working correctly.
  • Paycor representatives do not seem to communicate accurately with each other. There is some type of communication barrier. We received a phone call about deactivating our 401K because a note was left from a representative at Paycor for another representative. A conversation asking for this to be deleted never occurred.
  • As a Paycor user, you do not necessarily feel important or taken seriously when addressing issues with Paycor.
  • Paycor has helped our company become more paperless.
  • Paycor has had a positive impact on administrative duties. It has helped relieve the workload.
  • QuickBooks
We had been using QuickBooks for years. The overall cost and onboarding option assisted in our decision to cross over to Paycor.
I rated Paycor a 5 because the software itself is easy to navigate and useful and has great features. However both customer service and implementation need major improvement.

Paycor Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
7
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
10
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
10
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
10

Paycor Implementation

I think this whole process needs to be readdressed with the representative and major changes need to occur.
Change management was minimal
  • Paycor reps would finally make the changes we needed only to "fix" them back to default later. Causing loss of work and irriation.
  • The entire implementation process was full of hiccups.

Paycor Support

It takes forever to get responses. I'm tossed from person to person only to be told the original person I asked the question to should have the answer. I have to follow up on my inquiries just to get answers and it takes days.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No - Support should be included. I should not have to pay to have my account paid attention to and to receive timely answers.
Yes - We were being charged for the E-Verify of onboarding for employees that were rehired and already verified on E-Verify. It took a few days.

Using Paycor

Paycor is easy to navigate and has great features.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Onboarding
  • Payroll
  • Applicant Tracking
  • Benefits at first. Once these bugs were worked out ( 6 months later), it was not difficult to use.

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