Paylocity Really Delivers!
September 16, 2022

Paylocity Really Delivers!

Wendy Snead | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We changed to Paylocity from another provider or several reasons; most of all, we felt left out in the cold when we had questions/needed to access certain data, etc., for how much we paid monthly. We evaluated options and decided that Paylocity was the perfect mix of cost effectiveness + convenience + ease of use. We currently process weekly (hourly) payroll and semi monthly (salary) through the platform.

Pros

  • chat customer service is one of our favorite features!
  • responsive, dedicated support through email (if you're not in a rush)
  • custom set up to suit our needs and existing timeclock system
  • everything is easy to use and mostly very intuitive
  • fewer payroll errors
  • much faster to use/easier for someone to learn
  • employee self service is extremely helpful (to people who take advantage of that offering)
  • live customer service chat in the program - anytime I need help or have a question, I just login and open up chat and someone is available to help me (or direct me where to go if that's all I need.)
  • reporting has been wonderful - they offer live data if you use their equipment (timeclock) but even without that, we have so many options for pulling reports/data
We can now run our weekly payroll like clockwork; prior to Paylocity, we used at least 2 other services which never quite suited our needs. They were both hard to use with time consuming processes and horrible reporting/support. We truly feel Paylocity has saved us so many headaches that we previously just "dealt with" as we felt we didn't have any good options.
We don't use these (our staff makeup is mostly ESL who often struggle with technology and communication. We have previewed these features and will definitely consider using them as our needs change.
None of these had the robust platform that Paylocity has. Paylocity has taken everything people hate about payroll providers and turned the list on it's head by taking "no, we can't do that" into "yes, we can and we have several ways to get you there!" It's refreshing and, for the millionth time, I can not stress how invaluable the live chat customer service has been to us.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity has been a complete game changer for us with regard to processing payroll. It's easy to use, was easy to get set up (customized), offers many features we are probably never going to use (but it's nice to have them available if we can get our act together to take advantage of them!), and is very helpful to us when we have questions (especially that they have a live chat support feature - I can't stress enough how handy that is!)

Paylocity Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
10
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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