Great product, lacking service support
March 21, 2023

Great product, lacking service support

Stephanie Nichols, SHRM-CP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I use paylocity daily. We really like the product Paylocity has, the service is another story. In my experience, we've had declining service to the point we are unable to move business forward at our company. There is no urgency, when escalated calls are unanswered.

Pros

  • payroll
  • onboarding
  • performance management
  • community

Cons

  • service
  • compensation module is very basic
  • we are missing business deadlines/goals due to paylocity lack of response
  • streamlined processes
the recruiting tool has been helpful because we can assign multiple leaders and there is one core location for all hiring managers + recruiters to go to see point in time where we are in the process.

Payroll is a well oiled machine.
We use community as our main platform to communicate company announcements between departments, recognize employees, individual groups for employees with common interest
paylocity seems to be a one stop shop and does payroll great, everything else well. It checked enough boxes. Additionally, we were blown away by our implementation team. The support we got was superb and I think that is why I am so disappointed in where we are now with the service team we have.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

If we had better service, I would rate this differently as I really do like the product. The service we are receiving is to the level I dont know if we can continue using paylocity.

Paylocity Feature Ratings

8.9
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
7
7.7
Pay calculation
10
Support for external payroll vendors
6
Benefit plan administration
3
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
7
Leave and Attendance Management ()
Not Rated
9.6
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
10
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
8.2
Performance plans
9
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
8.0
Performance tracking
8
8.6
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
8

Comments

  • Matt Doyle | TrustRadius Reviewer
    Matt Doyle
    (Vendor Representative) commented a year ago
    Hi Stephanie, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Your success is our number-one priority, and we definitely want you to feel supported while using our solutions. In addition to calling or emailing your dedicated Account Management team, you can also search our new knowledge base, PEAK, for helpful articles and links to training videos. If you'd like to discuss your experience further, we'd love to hear from you at PCTYAdvocate@paylocity.com.

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